Design and deploy scalable cloud infrastructure.Monitor and optimize performance, security, and costs.Implement IAM, security groups, and compliance policies.Configure autoscaling and manage storage solutions.Automate deployments with IaC tools (e.g., Terraform, CloudFormation).Perform regular backups and test recovery processes.Troubleshoot and resolve network, compute, and storage issues.Document architecture changes and update technical reports.

Monitor performance, security, and costs across all platforms.Manage IAM, access controls, and apply security patches.Optimize compute, storage, and autoscaling for cost efficiency.Ensure backup integrity and test disaster recovery processes.Apply updates to VMs, containers, and databases.Automate tasks with scripts and IaC (e.g., Terraform).Document changes and generate performance/security reports.Coordinate deployments and issue resolution with DevOps teams.Ensuring secure, efficient, and optimized multi-cloud environments.

Web Hosting Support:Offer advanced technical support for web hosting, including domain management, email services, and FTP.Troubleshoot and resolve issues like website performance problems and email delivery issues.Monitor web servers and proactively identify potential issues.Assist with website migrations and updates.Data Center Support:Provide technical support for data center operations, including servers, networking, and storage.Monitor equipment and ensure optimal data center performance.Troubleshoot hardware and network issues and coordinate with vendors for maintenance and repairs.End-User Support:Deliver advanced support to company users, troubleshooting hardware, software, and network issues.Assist with email, file sharing, and other productivity tools, and provide user training on IT systems.Support help desk team members with regular reporting (e.g., inventory, pending POs, weekly plans).Cloud & System Administration:Design, deploy, and manage scalable cloud and on-premise systems.Monitor and secure infrastructure performance, optimize costs, and apply updates.Implement automation and backup strategies, ensuring robust disaster recovery.Ensuring stable, efficient, and secure IT environments across cloud, data center, and user systems daily.

Monitor system health, network activity, and security alerts.Provide user support, troubleshoot issues, and manage helpdesk requests.Perform routine backups, system updates, and hardware maintenance.Apply patches, manage network configurations, and maintain security protocols.Update documentation, automate routine tasks, and coordinate with teams for seamless operations.Ensuring optimal system performance, security, and reliability daily.

• Monitoring and maintaining networks and servers.• Upgrading, installing and configuring new hardware and software to meet company objectives.• Implementing security protocols and procedures to prevent potential threats.• Creating user accounts and performing access control.• Performing diagnostic tests and debugging procedures to optimize computer systems.• Documenting processes, as well as backing up and archiving data.• Developing data retrieval and recovery procedures.• Designing and implementing efficient end-user feedback and error reporting systems.• Supervising and mentoring IT department employees, as well as providing IT support.• Keeping up to date with advancements and best practices in IT administration.

• Conduct market research to identify selling possibilities and evaluate customer needs• Actively seek out new sales opportunities through cold calling, networking and social media• Set up meetings with potential clients and listen to their wishes and concerns• Prepare and deliver appropriate presentations on products and services• Create frequent reviews and reports with sales and financial data• Ensure the availability of stock for sales and demonstrations• Participate on behalf of the company in exhibitions or conferences• Negotiate/close deals and handle complaints or objections• Collaborate with team members to achieve better results• Gather feedback from customers or prospects and share with internal teams