- Dealing with day to day Sea/Air shipments end to end Operations.- Handling customer queries on daily basis and providing optimum solution. - Coordinate with overseas agents and shipping lines, for arrangement and followup for each stages of shipments. - Planning and scheduling the delivery of goods in time.- Updating customers on the shipments status at each stage of process.- Act as a link between customer and credit control to solve outstanding issues, if any.- Excellent knowledge of the industry.

Appointed as Operation Manager in Berbera, but as per the instruction of management acted as branch head of dynamic team of 8 staff in Berbera, Somaliland Focal point for MSC Geneva, in-charge for Market Research and Logistics and Operations for Somaliland . Set Up working procedures and arranged staffing as per the industry requirements Supervised and implemented cost control methods and ensured and maintained the Branch profitability In-Charge for System Integration and Internal process improvement in documentation and information systems. Worked under deadlines and ensured smooth operation of MSC Vessels in port and ensured minimum turnaround time for MSC VSLS in Berbera port Successfully achieved the net profit of $ 60K by introducing the hike in delivery order fee by negotiating with Other shipping lines and trade. Take great efforts to form an association of Shipping lines operating in Berbera port With in Short Span of time ,MSC Berbera achieved “BEST SHIPPING AGENT IN SOMALILAND 2015” Focal point for WHO Shipments and UN and Other Government Aided Cargo and charity goods to provide total logistics solution

- Incharge of Vsl planning and container logistics- Planning vessels loading and stowage by liaising with Port, Vessel and Lines Planners- Monitoring round the clock and holidays, weekend making availability for activities related to Vessel- Supporting managers and other staff to become familiar with operations and giving necessary assistance- Managing with stressful situation at times- Prioritize work schedules and delegated assignments- Designed custom spreadsheet programs for internal use as well as for clients- Daily interfacing with Principal and VIP Accounts on various shipments.- Deal tactfully and effectively with difficult customers.- Demonstrated ability to apply sound knowledge on diversed applications provided by Principles- Demonstrated effective and consistent technical support.- Superuser for Line system- Compiled reports and records- Crew handling