• Perform day-to-day Technical Support Analyzing, Troubleshooting and Resolving Technical Problems.• Manage various Web servers Apache2, Nginx, Apache Tomcat, IIS for optimized performance and security.• Active Directory and Group Policy for effective user management and access control.• Knowledge of Complex Web Hosting configuration components.• Implementation Open-source Network Computer Cloning and Management Tools : Fog Project.• Basic experience with Load Balancing, Netscaler, Array LB, HaProxy.• Implementation of Application Performance Monitor (APM) tools: Newrelic, Apache SkyWalking.• Worked on Database servers like MSSQL, MySQL, MongoDB, MariaDB.• Implementated High Availability for Database by replication.• Worked on Automation Integration Tools like Jenkins, Rundeck.• Automated deployments by using Ansible and Rundeck.• Analyzed logs proficiently to promptly identify and resolve application crash issues.

• Computer peripherals and Network troubleshooting and maintenance.• Handled ticket system and documentation to keep track of technical issues and solutions.• Delivered end-user support for desktop, hardware, VOIP, and network-related issues.• Managed Antivirus and Security Patches to ensure the system’s security against vulnerabilities.• Handle Windows and Linux server installations, configurations, and management tasks.• Installed and configured essential services like DHCP, File Server, Printer, enhancing network functionality.• Troubleshoot network and traffic issues to maintain smooth operations.• Provide technical support for Microsoft Outlook, Word, and Excel applications.