Mohammed Sami Al Hafiz Email and Phone Number

• Communicate with DHL colleagues globally• Help customers find their missing/lost shipments• Communicate in a polite and professional manner• Provide customers updates on the timeframe on the delivery of the package• Communicate with dispatch where necessary to aid the customer• Use various internal software to find package delivery

• Handle customer queries and complaints• Help customers track their shipments• Provide accurate responses to customers to trace their shipments• Communicate in a polite, helpful and knowledgeable manner• Handle complaints and escalate when necessary• Provide customers updates on the timeframe on the delivery of the package• Communicate with dispatch where necessary to aid the customer• Book packages for pickup and update information where necessary• Maintain log of customer calls• Handle Canada customs related enquiries

---- Provide support to team members----Handle escalating calls in a professional manner----Communicate with customers as necessary to ensure delivery of their time-sensitive parcels----Supervise Team meetings----Assist team to make sure that they achieve the company goals

Build the brand image of the bankPromote the Bank's CSR strategyBuild media relationshipsWork with agencies to develop and design effective advertising campaignsDevelop policies for branding, logo usage, media relationship and othersAct as a spokesperson for CEO in various eventsProvide strategic direction for the Bank in terms of branding and image buildingBuild the Bank's communication vehicles

MBA program Course: Marketing Management

Responsible for branding and preparing the annual marketing operating plan with support from other departmentsResponsible for staff engagement activities to help increase the Bank's image internally which would be reflected in GPSMaintain regular contacts with media and act as the primary person for media enquiriesMaintain Agency relationship for advertising and other campaignsDevelop ideas and implementation for new sustainable products and services along with communications of the sameAct as communication champion for the bank for media queries and internal communicationsWrite-up and approval of new local sustainability strategy for regional headquartersLead the way in terms of communicating sustainability to all employeesHandle the Bank's internal and external communicationHandle the Bank's sponsorships and maintenance of the brand in the sponsorshipsIn charge of handling and vetting all Bank's external communicationsHighest PR presence in media even with the lowest advertising spend in connection with peer Group in 2010 and 2009.Provide strategies on ways to better the bank's social image and public perceptionProvide induction training on Marketing and Communications to all new entrantsProvide support for event management of other departmentsHelp prepare the annual operating plan for coming years for the departmentRepresent department in the Bank's risk review, business process meetings

Marketing ProjectsProvided marketing support including contact with suppliers, ordering gift items, preparing work ordersWriting press releases and maintaining contact with different mediaHelp with different corporate and marketing projects Prepare reports with charts detailing activities to coincide with budget controlPrepare reports on dealing with issues like spending and other corporate projects based on research findings

Assisted with client projects dealing in database management, Web hosting, Marketing programs and storage systemsTested new products for conformation with current regulations and company standardsChosen to work on high-profile accounts, including Lucent Technologies, Vignette and QuantamPerformed data entry for all clients

Generated recommendations on the university marketing department by conducting research on similar national programs and curriculumProduced reports for management based on departmental research Presented findings and recommendations to management as needed

Maintained tenant records and created resident filing systemCreated communication pieces to keep residents informed on events

Coached students on materials relating to Business Law and Economics coursesConducted study groups and review tests to aid students

Monitored all revenues and expenses

Formulated quotes for auto and home insuranceAssisted in claims adjustments, auditsMaintained agency relationshipsHelped with customer concerns regarding insurancePrepared reports about client relationships and satisfaction levelsCreated an end-of-term report relating current problems facing the company and recommendations on how to improve these situations