Mohammed Sheikh Mohammed Email & Phone Number

Riyadh, Sa

Saudi Arabia

Talent Acquisition:• Providing IT service & Manpower plan to variety Business Sectors over Kingdom of Saudi Arabia.• Providing Internal & External human recourses through professional criteria & selection methods.• Covering all the Experience & Positions levels IT Related and any other academic background.• Coordinating with all parties to finalizing all recruitment process (RFPs, Pricing, Quotations, Contracts).• Supporting as a business Partner all our consultants for any {Financial, Admins} related.• In-depth in Onboarding process {Agenesis, Visa Processing, Tickets & Accommodations Booking}.✓ HR Operations:• Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System) .• Process new hires, terminations, transfers, promotions, and other employee changes in the HRIS .• Ensure HR practices comply with applicable labor laws, regulations, and internal policies .• Assist with the preparation and submission of HR-related reports and filings .• Develop and update HR policies, procedures, and guidelines .• Maintain payroll records and assist with payroll reporting requirements.

Khartoum

• Check Recruitment request approvals are completed along with manpower plan. • Prepare positions Advertisements internally and externally. • First screening of applications. • Arrange and Coordinate the interviews with the concerned department. • Interview the candidates along with the concerned department. • Coordinate with concerned Department to arrange travel and lodging (international and domestic) for interview applicants, as needed. • Prepare authorization to hire and internal recruitment form for selected candidates.• Organize the resumes database (internally & externally). • Maintain all recruitment papers and important documentations. • Welcome new employees by providing welcome packs.• Prepare weekly and upon request reports.• Collect all hiring documentation, prepare new employee File and hand it over to HR Support.• Ensure the new employee deliver his/her stuff (Badge, staff line…….)• Reflect good image for the company to the candidates and new employees.• Assure and execute the manpower plan.• Assure, maintain and execute the recruitment processes and procedures.

Khartoum, Sudan

• Perform administrative support tasks for division CXO. • Follow up the tasks assigned to CXO’s direct and indirect team. • Follow-up and update calendar for upcoming meetings, records minutes of meetings and preparing agendas.• Schedule appointments for CXO. • Respond to visitors and telephone calls. • Follow up travel orders and manage petty cash. • Arrange and coordinate travel schedule and reservations for staffs’ division. • Maintain, create files and record keeping systems. Sorts, labels, files and retrieves documents, or other materials. • Coordinate the delivery and activation of the new employees' staff lines. • Responsible for maintenance & administration work related to the division. • Comply or prepare reports as requested. • Prepare the requested memos & letters as requested. • Provide assistance and on -job training to other secretaries if needed.

Khartoum, Sudan

• Open and maintain customer accounts by recording account information.• Maintain financial accounts by processing customer adjustments.• Recommend potential products or services to management by collecting customer information and analyzing customer needs.• Prepare product or service reports by collecting and analyzing customer information.• Contribute to team effort by accomplishing related results as needed.• Manage large amounts of incoming calls.• Generate sales leads.• Identify and assess customers’ needs to achieve satisfaction.• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Resolve customer complaints via phone, email, mail or social media• Advise on company information• Act as the company gatekeeper• Work with customer service manager to ensure proper customer service is being delivered

Khartoum - Sudan

• Determines requirements by working with customers.• Answers inquiries by clarifying desired information; researching, locating, and providing information.• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.• Maintains call center database by entering information.• Keeps equipment operational by following established procedures; reporting malfunctions.• Updates job knowledge by participating in educational opportunities.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.