Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesPerform all check-in and check-out tasksMonitor all the arrival of the day assign the accordingly as the booking request Collect the guest documents to scan. Manage online and phone reservationsInform Guest about payment methods Register guests collecting necessary information (like contact details and exact dates of their stay)Respond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsRecheck all the reservation.

Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesPerform all check-in and check-out tasksMonitor all the arrival of the day assign the accordingly as the booking request Manage online and phone reservationsInform Guest about payment methods Register guests collecting necessary information (like contact details and exact dates of their stay)Respond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments