• Proficient in setting up NGS platforms on EVO liquid handlers along with extensive NGS wet lab experience to help satisfy customer's assay needs.• Develop and maintain the application/software build of Tecan’s Genesis FE500™ front-end,pre-analytical system for dealing with large numbers of routine clinical samples.• Perform customer support activities with a focus on preventive and corrective maintenance for detection instruments such as plate readers and washers as well as array scanners• Provide onsite installation of all detection instruments accompanied with onsite personnel training• Independently manage service calls, parts inventory and administrative responsibilities • Maintain continuous contact with customer base to ensure client satisfaction• Generate sales leads by informing customers of current events and launch of new products• Document service activities real time while ensuring short TAT between service requests and resolution• Serve as a liaison between clients and help desk to communicate feedback and drive future improvements• Recipient of the Service Rookie of the Year Award 2017• Recipient of the Service MVP of the Year Award 2018

Cancer CytoGenomics DepartmentOnkoSight™ Next Generation Sequencing:•Developed and validated OnkoSight™ Myeloid and OnkoSight™ solid tumor NGS assays for detection of cancer hotspots in hematological and FFPE solid tumor samples in a clinical setting•Trained lab personnel on newly developed assays and associated documentation•Assisted in fulfilling all licensing requirements and documentation of new NGS testing through the federal regulatory agencies•Partake in construction of associated gene panels, Bioinformatics pipeline and future updates•Performed End to End testing in production and development environments on GenTrack Next™ LIMS•Execute NGS testing and subsequent sequencing analysis and communicate results to pathologists while maintain short TATGenArray™ Molecular Karyotyping Assay:•Perform job functions in a CLIA-certified oncology diagnostics laboratory according to cGMP/GLP compliance guidelines and all other regulatory agency requirements•Purify DNA from peripheral blood and bone marrow using Qiagen DNA blood kit•Perform array comparative genomic hybridization on clinical patients to detect copy number alterations such as gains or losses of clinical significance in hematological malignancies•Utilize Agilent Genomic Workbench Data Analysis software for in interpreting chromosomal aberrationsOnkoMatch™ Tumor Genotyping:•Extract DNA from FFPE samples using QIAmp DNA Blood BioRobot MDx kit and BioRobot Extractor•Conduct multiplex amplification PCR and single-base extension genotyping assay to detect the mutant and wild-type sequences at 68 commonly mutated loci in 14 cancer genes•Perform capillary electrophoresis on PCR products using ABI-3730 Genetic Sequencer

Molecular Pathology DepartmentBCR-ABL Assay:•Extracted total RNA from whole Blood using Qiagen Mini Blood Kit •Performed PCR and RT-PCR using BCR-ABL Quant and calibrator Kit to detect CML and AML levels in clinical patients•Performed QC and Lot to Lot testing •Explored and Validated new Automated RNA Extraction Method using Qiagen’s QiaSymphony Extractor•Handled Archiving and filing of Test results and required documentation

Neisseria meningitidis Vaccine Phase 2 and Phase 3 Trials:• Utilized Plate Mate Plus for all preclinical and clinical aspects of the serum bacteriacidal assay for meningococcus (SBA)• Proficient in aliquoting human sera and human complement• Skilled in the preparation and preservation of bacterial banks• Trained on ARTEL fluid verification system for Plate Mate PlusPrevnar 13 Valent Phase 3 Clinical Trials:• Extensive knowledge of GMPs• Proficient in performing all aspects of preclinical and clinical functional opsonophagocytic assay for Pneumococci (OPA) and requireddocumentation• Trained on preparing master dilution plates.• Maintain samples and reagents freezers, water baths and assay plate vacuum filtration system• Archive OPA regulated documentation packets• Calibration on CTL bacterial colony scanning and counting machines

--Amplification of mt-DNA•Amplified mt-DNA from genomic DNA using Selective Circular DNA Amplification Kit.•Developed 4 unique mt-DNA primers and one genomic DNA primer for use with Real-Time PCR•Created functional standard curve for comparing concentrations of mt-DNA and genomic DNA products using Real-Time PCR--Cystinuria in gene SLC3A1 Knockout mice•Genotyped mice groups by extracting DNA from mice tails•Performed TaqMan Gene Expression Assays and Reverse Transcription PCR to assess mRNA expression of gene MMP-2 in Wild-Type, Heterozygous and Knock-out mice

•Promote efficiency and outstanding customer service through the usage of motivational techniques•Utilize customer feedback to make continuous improvements in service levels•Perform customer invoicing and inventory input•Manage customer orders and delivery of goods