With over 19 years of dedicated experience in Operations and Scrum/Project Management, I am deeply passionate about delivering top-notch service and value to our global clients across diverse domains and geographies. Currently serving as Director of Operations & Scrum-Project Management at INTEGRIO, a prominent business solutions and services provider, I lead the day-to-day Business Operations, Project management, and Process Improvements, ensuring optimal efficiency, productivity, and delivering the services with unparalleled customer satisfaction (CSAT).I've successfully spearheaded large-scale and intricate projects for clients in the US, UK, UAE, India, Malaysia, Singapore, and the Philippines, driving transformative growth for both our organisation and our valued clients with different sectors (Information Technology, Telco, HVAC, BFSI, US Mortgage, ITES).Proficient in various technologies and applications, I bring a wealth of experience with B2B & B2C products such as SAP, SaaS, PaaS, ERP, CRM, EMS, LMS, HRMS, Citrix Framework, Jira, ICap, ILS60, Ramquest, ResWare, AI, ML, RPA, Cloud solutions, Microsoft Office and other.I take pride in fostering a collaborative and empowering culture throughout various functions (HR, IT, operations, Finance & Accounts, Backend support, Sales & Marketing, Vendors, Quality Assurance, Training & Development, Legal, Admin) and other supporting teams, successfully navigating the risks and challenges inherent in the dynamic business environment. Proficient in applying Agile, Scrum, Lean Six Sigma and Kanban methodologies, I continually improve processes and elevate the quality of our products and services.In addition to my wealth of practical experience, I hold an MBA degree in Operations Management, further enhancing my knowledge and expertise in the realm of Business Services.You may reach me at md.younus@hotmail.com