Mohamoud Hassan Email & Phone Number

Dubai, United Arab Emirates

- Developing a growth strategy focused both on financial gain and customer satisfaction.- Conducting researches to identify new markets and customer needs.- Arranging business meetings with prospective clients.- Promoting the company’s products/services addressing or predicting clients’ objectives.- Preparing sales contracts ensuring adherence to law-established rules and guidelines.- Record Keeping of sales, revenue, invoices etc.- Providing trustworthy feedback and after-sales support.- Building long-term relationships with new and existing customers.- Developing entry level staff into valuable salespeople.

Dubai, United Arab Emirates

Interpretation and Translation of complex medical information to patients who speak Somali and Arabic languages. Ensuring the complete understanding of medical information between doctors, nurses, medical staff, and patients. Interpretation and Translation of a wide range of medical information that includes medical conditions, treatment options, follow-up appointment details, billing, and insurance. Also, accompanying patients to office visits and providing them with drug information, all done through Video-Interpretation.

Dubai, United Arab Emirates

- To accelerate revenue growth and profitability by providing Industry Leading Accessibility for a quote and first call resolution.- Delivering an excellent customer experience by providing a timely quote for an appropriate service option at a Market Competitive Price. This is achieved through a Customer Friendly Workflow, via a single point of contact process for new, existing and prospect customers.- Improving Revenue Quality by applying the correct quoting methodology, and utilizing information at hand to make better informed price positioning.- Identification of opportunities and converting all received price and transit time inquiries into bookings.· Ensuring a timely follow up of unconverted quote inquiries.

Dubai, United Arab Emirates

- Handling all the functions falling under Frontline CS Representative Job Profile and providing excellent accessibility and first call resolutions to customers.- Identifying Customer Complaints and following the TNT Express Complaint Handling Process.- In cases of First Call Resolution not being met, forwarding the request to the concern TNT Agent / Department for obtaining the quickest resolution of the customers' needs.· Having an impeccable knowledge of TNT Products & Services and the process of a consignment life-cycle and the required shipping documents.- Having the opportunity of working with the UAE CS Team for 14 months, Kuwait CS Team for 8 months and Bahrain CS Team for 6 months.

Dubai, United Arab Emirates

- Introduce new customers to the company's vacation programs through the development of original invitation scripts.- Demonstrate credibility and self assurance whilst positively reflecting the company's image.- Implement customer qualification techniques in order to ensure that invitees are qualified.

Dubai, United Arab Emirates

Updated personal and contact information of customers with subscription cards at Centrepoint outlets like Splash, Shoe Mart, Lifestyle and Babyshop, to continuously keep them informed about newpromotions and gift vouchers.

Bachelor Of Business Administration (Human Resource Management), Business, Management, Marketing, And Related Support Services

High School Diploma, Science