Ensuring customers leverage leading practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the platform.

- Lead ServiceNow architect on top initiatives focused on increasing operational efficiency while reducing IT Costs.- Lead technical advisor that provides options, risks, and scalable solutions to business stakeholders.- Serve as technical advisor for ServiceNow platform strategic roadmap and key initiatives.- Develop system integrations process automation utilizing the ServiceNow platform while adhering to best practice solutions.- Streamline and optimize reoccurring, repeatable processes to ensure accurate, swifter deployment of services.- Implement solutions on the ServiceNow platform across various models – ITSM, CMDB, HR, Finance, ITBM, and custom applications.- Team lead responsible for technical governance and maximizing the efficiency of the platform.- Sole nominee from the Enterprise Shared Services sector for the high-performer leadership program.

- Led design, development, and implementation of ServiceNow customizations including, but not limited to core setup, workflow administration, reporting, data imports, SSO, service portal, custom applications, and third-party integrations.- Managed technical vendors throughout the warranty period.Developed and analyzed functional requirements for system implementations and converted the functional requirements into ServiceNow technical designs.- Partnered with service/product owners and senior leadership to ensure requirements were captured and developed forsuccessful project delivery.- Participated in all technical aspects of the ServiceNow program and solution delivery including roadmap and strategy utilizing agile methodology.- Managed the queue of enhancements and incidents to ensure the ServiceNow technical team met business deadlines.- Responsible for upgrades, including scheduling, cloning and migration of data while minimizing business impact- Provided robust automated solutions while ensuring scalability and alignment to ServiceNow implementation best practices.

- Key contributor in enabling the ServiceNow Catalog and IT Direct Portal to achieve an aggressive six-month implementation plan resulting in extraordinary deployment. - Post Implementation worked as a ServiceNow Admin/Developer/SME and supported any issues and resolved them accordingly.- Manage technical aspects of the ServiceNow Catalog, including client and server scripting functions such as business rules, UI policies and actions, form layouts, and workflow creations. - Create and enhance Service Catalog items to ensure functionalities meet or exceed the service owner requirements and ITIL best practices.- Develop systems integrations and process automation fully utilizing the platform workflow capabilities - Involved in daily scrum meetings with vendor to verify the progress aligns with the SOW schedule.- Coordinate with various stakeholders and offshore teams on a day-to-day basis to troubleshoot issues.- Streamlining and optimizing reoccurring, repeatable processes to ensure accurate, swifter deployment of services.- Manage ITIL processes by monitoring overall system performance using the System Performance and System Diagnostic dashboards.- Assisted in configuring web services such as SOAP/REST orchestrating processes.- Developed and standardized email notifications, scheduled reports, and dashboards to alert end users and management.- Created user training materials and conducted virtual / in-person training session for fulfillers, stakeholder and end users.- Assisted in validation of dependencies and mitigating risks during spin-offs, business organizational changes, and system upgrades.- Promote enhancements from lower environments to production utilizing update sets and data imports.- Foster internal and external network by serving as the University of Arizona Campus Manager and mentor for interns and new-hires.

Created use cases, diagrams, process flows, mock-ups, and specifications to improve the Honeywell IT Support Portal.- Assisted as a key contributor in the creation of the Incident Journey Map to further improve the user experience during the ITSM process.- Coordinated with several businesses, cultures, and regions, gathering VOC (Voice of the Customer) data, research, documentation, automation, and communication of the services. - Acquired a strong understanding of how IT is delivered in a large multinational organization and improved communication skills and methods.- Exceeded Honeywell performance standards by consistently delivering results on or ahead of schedule.- Demonstrated outstanding behaviors and served as a role model.

- Collaboratively developed and presented a marketing program to Senior Leadership that acknowledged customers’ preferences and rewarded them based on their tracked purchases.- Attended sales and operations trainings to enhance business acumen to present solutions that would boost sales within retail locations.- Ensured that our contract and retail customers received the proper equipment and services needed to successfully complete their task.- Assisted with inventory management duties such as, inventory turnover and stock replenishment.- Offered the opportunity to continue this position throughout my academic year.

Cultivating safe and educational residential communities to spark student success. As a part of the Residential Education staff, I played an intricate role in the success of every residence hall.

- Collaborated with the Food and Beverage, Purchasing and IT Department to identify an optimal inventory solution.- Implemented BirchStreet inventory control program to deliver real-time costs, margins, and insight to increaseprofitability.- Reduced costs and improved efficiency by creating food cost visibility dashboards to determine the best menu offering and pricing.

Assist the Store Manager in the interviewing, hiring, training, and maintaining records of all new employees using approved HR guidelines.Responsible for monitoring performance/customer service of employees.Responsible for managing the sales floor during peak hours of operation to ensure courteous, accurate and efficient service.Complete weekly food and paper inventory.Maintain all databases, and POS systems, ensuring that they are up-to-date.Assist in the daily cash management functions.