• More than 8 years of work experience in the field of IT support• Responsible for ongoing development and management of servers and network, system security.• Installation/Configuration/Administration/Support of Windows Server & Clients, User Definition/AccessControl/Group policies/Disk management/Folder & Files Permission, Remote Service Support, FTP Service /Restore/Recovery Implementation and Support.• Assessing organizational requirements for network security and implement security software/devices like Firewalls and filters for protection against virus/spam attack from the web.• Maintenance and monitoring of Servers, Workstations, Network services and peripherals on Windows platform and participated in complete system builds, upgrades, migrations. • Working knowledge of Windows Server Technologies (AD, DNS, DHCP, Hyper-V, Failover cluster)• Creation, Deletion and Maintenance of user accounts, computers, OU and another object in Active Directory• Creating OU and policies in AV server, installing and maintaining antivirus to the end users.• Maintaining Application server and running backup script frequently• Creating scope, allowing and denying MAC address in DHCP• Working on Switches Cisco Catalyst 3750s, Brocade ICX 7250, Cisco SG350, HP 1930• Troubleshooting all kinds of Laptop and Desktop models.• Installing and Configuring MS-Outlook, troubleshooting email issues, Comodo Email digital signatures.• Remote desktop troubleshooting through VNC, Any desk, MSTSC, Team viewer for Outstation Users.• Resolving the issues within the specified SLA.• Working with Mail Management Team, Firewall, Mobile Device Management Team, ISP• Configuring network printer, establish printer sharing, Wireless printer &Bluetooth devices.• Configuring apps in TAB’s and coordinating with Sure MDM team.• Maintaining & Around 90 CCTV Cameras.• Hands on Escalation calls and server activities.• Patch and Service pack management for Symantec antivirus and operating System• Application and Technical Support.• Team Handling with 5 persons of team.• Vendor Management.• IT assets, Microsoft Paper & OEM License maintenance.