Brij Mohan Email & Phone Number

Gandhinagar, Gujarat

 Define Process scope and layout the process plan. Develop the over-all process transition plan; handle end to end transition; ramp up of new and existing accounts and manages the process scope with scheduled quality checkpoints. Ensure all process and client related documentation is accurate and regularly maintained. Identify all possible risks that.

Gandhinagar, Gujarat

 Organize walk through and process knowledge acquisition programs for smooth transitioning of the processes. Undertake responsibilities of removing unnecessary procedures in process for efficient functioning; managing processes in adherence with the client’s requirements. Attend to clients’ complaints on priority and undertaking steps for effectively.

Ahmedabad Area, India

Well versed with the process and procedures of human resource transaction of the US customers and processed their requests related to: Hardship withdrawals Retirements In-services withdrawal Rollover Ins Loan Repayment Loan Prepayment Loans Final distribution Direct deposits Tax issues Returned Checks Beneficiary forms Power of attorney.

Gurgaon, India

Lead a team of six staff members for QC/QA of programmed surveys for clients entailing:  QC/QA of entire survey on the bases of logic and data coding by conducting various test runs. Circulate time estimates of the QC/QA of new surveys. Work allocation for QC/QA of the surveys. Share feedback with the programming team of the QC/QA surveys. Report test.

Gurgaon, India

 Responsible for maintaining MIS like Customer Payments, Cases Referred to Agency, Agency Payment  Generate the Portfolio for the entire month of collections entailing: -->Records of Cases Field Pick Up. -->Records of Individual Productive Calling. -->Records of the Customer payments. -->Records of Cases Referred To Agency. -->Records of Agency Payment.