• Being a point of contact for the end customers. Using a ticketing system to process requests and track the progress of orders.Collaborating with other departments to clarify and improve processes.Identifying opportunities to increase the efficiency of our after-sales operations.Oversee and guide all activities of the Service team.Coordinate SLA creations. (Through Interaction with the business team).Ensure the team follows best practices and maintains service level agreements.Develop problem management and service improvement plans.Ensure customer/business, client, support, and technical parties are represented in the definition and evolution of services.Maintain customer relationships.Understanding the customer complaints, identifying the faults in the defective parts, tracing the failed components, and repair at the component level in the faulty units.• Identifying the defects by referring to the supplier troubleshooting manual.• Repairs are done in Siemens, and Allen Bradley PLCs by replacing the faulty components. • Repairs are done Siemens Double motor modules• Design and Development of test jigs for application tests for the repaired components• Working as a Field service engineer to resolve customer complaints by troubleshooting.• Installation and commissioning of new machines at customer place. Responsible for validating the new developments and trails in the machine.• Reporting about the failures to R&D to improve the life cycle cost LCC of the components.• Depending upon the failures of parts providing ideas to R&D for corrective and preventive actions.• Technical interaction with the supplier for better Life cycle cost LCC.• Software tools used are Siemens Simotion D425 Starter for testing and commissioning.• Ability to study and read the machine's electrical schematic diagram and electrical wiring diagram.• Ability to study and understand the BOM for the machines

ELECTRONICS- LAB• To test and repair various Electronics items by using Simulators and test equipment.• To study the PCB Failure Analysis• New product development.• Customer Satisfaction• Pcb production and planning• To meet the Quality Service• Value-Added Service• Spare parts • To troubleshoot and solve the issues for defective parts.• Panel Assembling.• Customer On-Site work

• Prepare and execute machine service schedule.• New machine Erection Support• Energy Study• Troubleshooting• Rule 46 and Rule 63 Record maintenance.• Thermal image processing.• To maintain service tool kits.• Expertise in Energy Conservation by using Fluke 1730 Energy logger.• Expertise in Thermal Image Processing by using Fluke Ti10 Model Thermal Camera• To Maintain the electrical and Electronics Spares by Using ERP and SAP.• Installation and Commissioning work done in mills ( SAURER :AC5,ACX6, , PREMIER ULTIMO,BOBBIN TRANSPORT SYSTEM, ENERGY MONITORING)