Mohan Garg Email & Phone Number

Pune, Maharashtra, India

Product Quality Improvement, Resolution of chronics warranty issues, warranty reduction, Interaction with customers

Pune, Maharashtra, India

 Weekly & Monthly Reviews with Senior Management - Ensure updates for periodic review with ERC, Current Quality, Advance Quality, Technical Services along with senior management in forums like Quality Review Meetings IPTV: Reduction of warranty complaint by improving the product quality with the support of R&D function, Supplier & manufacturing team. Expense per vehicle (EPV): Reduction in warranty cost per vehicle by product design improvement, child part release. Supplier process etc. Systemic Actions: Horizontal deployment of improvements in product across the platform. QA Representative for New Projects: New project representative from QA to ensure the overall vehicle quality and incorporate the learnings from field failures during Project stage. Recall Management: Field action for critical & safety related complaints through structured process to ensure the customer satisfaction & safety.

India

 Handling Technical Help Desk & Vehicle Diagnostics function to support dealer network for resolving the technical complaints for Electric Vehicle Platform Core member of Electric Vehicle project team from service function. Coordinating with Regional Technical Support Managers & Plant team for Product Feedback. Single Window to share the Product Feedback with engineering team about the failure modes for improving the product. Serviceability infrastructure readiness for Electric Vehicles in domestic & global markets for e.g. Nepal, Bhutan Evaluation & deployment of special tools & equipment at channel partners end for reducing the time & cost in repairs & troubleshooting. Training content development for EV with the support of engineering Repair time study (RTS) for EV to generate the warranty labor rate Warranty claim settlement process deployed specific to EV DTC’s based troubleshooting manual for electrical & electronics aggregates,  Wiring harness repair process implementation at dealers end,  Online flashing implementation for ECU software updates. Technical training to field force for troubleshooting the chronic complaints.  Release of Technical Service Bulletin, Product Information, Case Studies & Service campaigns to Dealer Network. Dealer visits for the investigation of escalated complaints. Development of child parts for lowering down the aggregate cost. Participation in benchmark activities for electrical aggregates. New product launch support to channel partners. Monitoring of Customer Revisits, Complaint Closure Timeline & Same Day Delivery targets. Monitoring & mapping of dealer work force skills for different profiles.

Pune, Maharashtra, India

 Field concern analysis and resolution in Electrical & Electronics Commodity. Release of Technical Product Information, Service campaigns, Recall Management for Field Support. Warranty claim assessment & Cost recovery. Representative of Quality dept. in CFT of new product development team. Responsible for concern resolution internally from plant, dealer PDI and after sales / service (Domestic and Export markets). Technical support to dealers during new product launch. Supplier Audits: Concern based audit at supplier location along with SQA, problem identification & implementation of corrective actions. Periodical review of warranty disposal activities with suppliers, R & D and service departments.  Warranty parts analysis and cost recovery from suppliers & dealers. Dealer visits / joint investigations with service team for critical concerns, vehicle level inspection, analysis, action and concern based dealer trainings. Participation in design & process failure mode and effect analysis (DFMEA) investigations and throughput improvements.

Nashik, Maharashtra, India

 Field concern analysis and resolution in Electrical & Electronics Commodity. Responsible for concern resolutions of internal, export and emerging categories. Periodical review of warranty disposal activities and take action at supplier end for major rejections from dealers / customers. Warranty claim assessment & Cost recovery. Dealer visits for the joint investigation with service. Interaction with service dept. for field issues. Vehicle claim history monitoring on regular basis. Incoming part quality control at plant & CKD. Implementation of ICA, PCA, firewall & poke yoke for defect prevention & elimination at supplier end. Verification of system controls for ensuring system robustness by doing system Audit. Verification of processes as per DCP documents by doing process Audit Verification of final Product by doing Product Audit. Suppliers’ performance review with senior management. Monitoring supplier VQI (PPM eq. monthly).  Recommendation to strategic sourcing department for poor performing vendors for removal.

Faridabad, Haryana, India

 Testing Various Types of Electronics Instruments. Internal & Supplier Audits. Maintaining Statistical and Analysis Tools. Testing of Electronics Instruments like RF &AF Signal Generators, Synthesis Generator (1-3 GHz) Etc. Inspection of Incoming electronic goods.

Post Graduate Diploma In Quality Management, Quality Management, A

Post Graduate Diploma In Quality Management, Quality Management, A

Education record

Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering, A

Activities and Societies: Member of Photography Club & Tracking teamsPost Graduation done in Quality Management from Symbiosis Institute.