Lead a team of engineers to build a platform enabling agentic frameworks that integrate large language models (LLMs) with APIs as tools.Drive innovation by adding intelligence everywhere, empowering teams to develop, deploy, and manage agents efficiently.Design robust backend systems and user-friendly onboarding UIs for seamless adoption of LLM-powered agents.Enable rapid scalability and low-friction integration of intelligent agents across diverse use cases.Spearheaded development of NLP models and integrations in previous roles, including:Microsoft Conversational Language Understanding (CLU) integrationDeployment of Expedia Virtual AgentDevelopment of conversational chat widgetsPassionate about simplifying complexity, driving value through intelligent systems, and fostering collaboration.

Design and develop microservices in support of Conversation Platform powering Expedia Groups' chatbots, IVR, and agent tools for multiple Expedia brands and partners improving customer satisfaction, reducing friction, and saving the organization millions of dollars a year.Build configurable, extensible pipelines for building several Natural Language Understanding Models for extracting Entities, Intent, and Classification of customer utterances.Continuously striving for better organization and improving the productivity of the sprint team.Proven track record of designing, developing and deploying scalable, reliable, and complex software on timeDemo services and pipelines built by the team to larger audiences across larger organizations and leadership teams.Self-starter; highly-organized; detail-oriented and highly-motivated; team player with strong analytical, interpersonal, and communication skills.

Developed T-Mobile’s Interactive Voice Response system for postpaid and prepaid customer service lines and some of their virtual network operators. Utilized JavaScript, Java, VoiceXML, XML, and Nuance Open Speech Dialog Modules (OSDM) to develop the Speech IVR application.Developed grammars for Natural Language Understanding used in Automatic Speech RecognizerUtilized Nuance Text to Speech (TTS) server to produce synthesized speech from custom SSML.