Sr. Manager Sre
Current
Jul 2022 - Present
AeroLeads people directory · profile
Mohan Krishnappa Email & Phone Number
Sr. Manager SRE
at
First Advantage
LinkedIn matched
✓ Verified August 2026
2 data sources
Profile completeness 71%
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Mohan Krishnappa is listed as Sr. Manager SRE at First Advantage, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Mohan Krishnappa.
Mohan Krishnappa previously worked as Sr. Manager, Monitoring & Automation at First Advantage and Manager, Global Network Operations Center at First Advantage.
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Profile bio
About Mohan Krishnappa
A seasoned professional with practical experience in Network Operations & Help-desk management, Skills include Incident Management & Business Continuity, have a solid understanding of Active Directory, Exchange & Lync etc., Successfully managed and support NOC team (24 x 7) to provide Level-1 &2 support with diverse range of technologies and applications. Demonstrated ability to coordinate, evaluate and manage resources for timely and successful Operations and Project completions. High-caliber presentation and communication skills including the ability to simplify complex technical concepts for target audiences.
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8 roles
Mohan Krishnappa work experience
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Sr. Manager, Monitoring & Automation
Manager, Global Network Operations Center
Availability Management for 24X7 Support / Business Hour support / On Demand supportSLA ManagementQuality Management Maintaining Operational Documentation LibraryPlacing Monitoring and Reporting MechanismReducing Manual efforts by introducing Automation wherever possibleConsistently driving and motivating teams for InnovationsHandling Escalations.Issue TrackingAssisting AuditsDriving Lean Exercise in the Projects to identify scope of improvements and opportunities of reductionIdentifying opportunities for Service Improvements, Service Enhancements.Helping team develop their technical knowledge by implementing good Knowledge Management.Support also Includes Monitoring FADV Network and its ComponentsOutage ReportingHosting Bridge for production outagesOutage NotificationsDDoS attack procedureAt-hoc AlertingCertificate MonitoringTRITON Websence AdministrationManage Engine - Application Manager AdministrationCA App Synthetic Monitor Administration
Manager - Rms-Noc
Leading Support Desk & NOC monitoring operation in shifts - NOC Support Window – 24*7 Ops( Global NOC)Main responsibilities:Oversee and manage the day-to-day operations of the Service Desk(NOAM) and NOC technicians ensuring the delivery of best in class service by phone, email, Chat and via online remote support tools.Support Includes Working on tickets/Issues whenever the work load is more & whenever we have resource crunch. Documenting & Training Team on any new Process Monitoring Application Manager (5 instances), PRTG, Sitescope, Nimsoft & Emails alerts triggered from Oracle Grid Monitoring and working on Onboarding/Off boarding Process Monitoring Service Desk Call flow (IN-contact)Training New Resource On call for RMS-NOC (24/7)Handling Tier 1 escalationsShift Scheduling Attendance tracking Leave Management / Data inputs for team’s Salary ProcessingMonitoring our queues in Manage engine Service Desk ticketing tool & JIRA (AA/RMS/SD/NOC Production) on daily basis & help the team to get the tickets resolved within SLACA App Synthetic monitor administration (Nimsoft)RSA VPN Client administrationLYNC administration & Removing Lync accounts for Disabled users by running a script weeklyManage engine ticketing tool client administrationGuiding team on Outages Notification & Bridge calls Aiding in configuring new servers/devices for monitoring in App manager
Apr 2016 - Jan 2017
Assistant Manager - Rms-Noc
Job Responsibilities: • Oversee and manage the day-to-day operations of the Service Desk and RMS NOC Administrators • First level of contact for Global First advantage employees for any IT related issues. • Handling L1 Team escalations and resolving them before SLA• Voice / Non-voice L1 & L2 technical support for FADV employees via Phone, Chat, and Email & Ticketing tools.• Remote support through VNC, RDP, RC & Mikogo web client.• Supporting Users on RSA VPN & PGP Login issues• Monitoring various monitoring tools like Solarwinds, Nagios, Application Manager, PRTG Network Monitor, Sitescope, Activexperts & Nimsoft, Etc…• Coordinating with Service providers in case of any outage in network.• Worked on Reconciliation and G1 Verification process• Monitoring 14 Console machines & 7 AutoCrim Instances related to Production Support• Escalating /Resolving issue found while Monitoring Console machines & AutoCrim instances • Documenting & updating any changes in the process and getting it approved.• Active directory -Account lockouts / Password reset • Exchange Mailbox and distribution list Creation/permission • General troubleshooting of software related issues in the workstation • Virus related incidents • Spark(IM) account creation & Installations• Postfix Forwarder creations • RSA VPN administration• Citrix Administration• Supporting RSA VPN login issue• Dealing with PGP login issue• Assisting Roaming profile users for their login issue• Support - SAFE Support(ABG)• Handling Global Crossing access request• Initial troubleshooting of Network & Server related issues• Nimsoft cloud monitoring administration• Manage engine ticketing tool administration• Training the new resource • Outage notifications• Organizing Bridge Calls• Team Shift Scheduling
Apr 2015 - Mar 2016
Team Lead Rms-Noc
Leading Support Desk & NOC monitoring operation in shifts - NOC Support Window – 24*7 Ops( Global NOC)Conceptualization of Strategies on operations and support including Transition Management and blended (onsite/offsite) delivery operations.IT Infrastructure vertical such as Managed Services, Remote Infrastructure Management, IT Operations, Service Delivery and Service Engineering.Ensuring SLAs and contractual obligations for assigned engagements are met or exceeded and ensuring the client acceptance of deliverables.Oversee and provide content for Quarterly Service Reviews that includes overall engagement health, sub environment health, environment utilization, ticket metrics and Customer Satisfaction metrics.
Apr 2012 - Mar 2015
Senior Rms-Noc Administrator
Ticket prioritization, queue management for Service Desk and NOC engineers.Main responsibilities:Attending Service desk calls Monitoring ServiceDesk queue in Service Manager & JiraMonitoring emails in Service desk & Support help desk mailbox Attending NOC calls Monitoring RMS-NOC and NOC Production queue in Ticketing ToolMonitoring emails
Apr 2011 - Mar 2012
Rms-Noc Administrator
NOC Team is part of IT Infrastructure department of First Advantage and Is the primary work space utilized to monitor, manage and troubleshoot problems on a network. The Network Operations Center offers oversight of problems, configuration and change management, network security, performance and policy monitoring, reporting, quality assurance and documentation by utilizing sophisticated network management, monitoring and analysis tools. Main responsibilities:Attending NOC calls Monitoring RMS-NOC and NOC Production queue in ticketing toolMonitoring emails
Sep 2010 - Apr 2011
FAQ
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What company does Mohan Krishnappa work for?
Mohan Krishnappa works for First Advantage.
What is Mohan Krishnappa's role at First Advantage?
Mohan Krishnappa is listed as Sr. Manager SRE at First Advantage.
Where is Mohan Krishnappa based?
Mohan Krishnappa is based in Bengaluru, Karnataka, India while working with First Advantage.
What companies has Mohan Krishnappa worked for?
Mohan Krishnappa has worked for First Advantage.
How can I contact Mohan Krishnappa?
You can use AeroLeads to view verified contact signals for Mohan Krishnappa at First Advantage, including work email, phone, and LinkedIn data when available.
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