• Managing Team of 8 System Administrators as Platform/System Team Lead. • Assisting System Admin Team members on technical issues and Process related queries. • Active participations in discussions related new projects and there Planning. • Managing 500+ Windows Physical and Virtual Servers & 50+ ESXi Hosts. • Active Participation in resolving Sev1 / 2 issues related to Window Servers and VMWare. • Root Cause Analysis of Sev1 / 2 issues along with Preventive action Plans. • Planning and Performing Hardware Firmware and Driver upgrades. • Taking care for Incidents, Changes and Problem Management requests and there SLA’s. • Windows Servers and ESXi Hosts installation and configuration. • Installation, Configuration and Management of MS Fail-Over Cluster, MS NLB Cluster, and IIS. • Planning and Performing Windows servers patching using BigFix and WSUS Offline.• Planning and Performing ESXi hosts patching using VMWare Update Manager and Command Line. • Performing Servers Health Check, Hardening, and other Security and Compliance Management tasks. • Performing P2V & V2V of windows-based servers on client requirements. • Planning and Performing Windows Server Upgrade (including In-Place Upgrade). • Responsible for project delivery and project sign off. • Inventory Management for Windows and VMWare ESXi Servers (Physical and Virtual).• Actively contributed for client server’s migration from one BigFix to new BigFix Server.• Actively contributed to SEP upgrade on Windows Servers.• Actively contributed to DHCP migration from Windows Server 2012 to Windows Server 2016 Servers.• Actively contributed to ATP and MSS client upgrade on Windows Servers.

• Managing 650 Windows Physical and Virtual Servers & 50 ESXi Hosts. • Active Participation in resolving Sev1 / 2 issues related to Window Servers and VMWare. • Root Cause Analysis of Sev1 / 2 issues along with Preventive action Plans. • Actively contributed to Data Centre Transformation and Reallocation Project. • Actively contributed to SAN Migration activity for Window Servers and ESXi Hosts from VS8700 SAN Storage to V9000 SAN Storage.• Active participations in discussions related new projects and there Planning. • Responsible for project delivery and project sign off. • Taking care for Incidents, Changes and Problem Management requests and there SLA’s. • Windows Servers and ESXi Hosts installation and configuration. • Installation, Configuration and Management of MS Fail-Over Cluster, MS NLB Cluster, and IIS. • Planning and Performing Windows servers patching using BigFix and WSUS Offline.• Planning and Performing ESXi hosts patching using VMWare Update Manager and Command Line. • Performing Servers Health Check, Hardening, and other Security and Compliance Management. • Performing P2V & V2V of windows-based servers on client requirements. • Planning and Performing Windows Server Upgrade (including In-Place Upgrade). • Active participations in DR exercises every 6 months. • Planning and Performing Hardware Firmware and Driver upgrades.

• Managing 2500+ Windows Physical and Virtual Servers & 150 ESXi Hosts. • Actively interacting with clients for any kind of IT issue for immediate solutions.• Remote Installation and troubleshooting of various software / applications.• Maintenance, upgrades, of our onshore servers. • Maintaining and Managing Active Directory Objects: Users & Computers Accounts, Groups. • Group policy and patch management on various windows-based servers through Shavlik. • Installing, configuring, and troubleshooting of Windows OS including Windows Servers 2000/2003/2008. • Installing, configuring, updating, Managing and Maintaining ESX/ESXi hosts. • Managing and maintaining onshore physical and virtual windows-based servers. • Performing P2V & V2V of windows-based servers on client requirements. • Taking care of various backup issues related to Windows NTBackup, Backup Exec, Brightstor and Veritas backup utilities. • Managing Server Racks. (Documenting Master Sheet for Rack Documenting Master Sheet for Rack Management).• Network Printers installation and Configuration.• Managing Request Tracker for organization.

• Maintaining and Managing Active Directory Objects: Users & Computers Accounts, Groups. • Group policy and patch management on various windows-based servers through BigFix. • Installing, configuring, and troubleshooting of Windows OS including Windows Servers 2000/2003/2008. • Managing and Maintaining Lotus Domino, Sametime, Antivirus (Symantec Antivirus/ Symantec End Point Protection), DNS, WINS, DHCP, Application, File, and Print servers. • Maintenance, upgrades, of our in-house servers. • Remote Installation and troubleshooting of software. • Network Printers installation and Configuration. • Installation, Configuration & Troubleshooting of various Nice\Verient Ultra 9.2\9.3 issues. • Configuration and troubleshooting of wireless connections. • Actively interacting with clients for any kind of IT issue for immediate solutions. • Installing managing and maintaining IBM Tivoli Provisioning Manager for OS deployment. • Managing and Maintaining IBM Tivoli Provisioning Manager, RIS and Ghost cast servers for deploying Images. • Testing offshore applications for any kind of Network Change. • Managing Request Tracker for organization. • Sending daily reports to managers.

• Installing, configuring, and troubleshooting of Windows OS including Windows 98/ME/XP, 2000/2003 Server. • Remote Installation and troubleshooting of software. • Installation and Maintenance of Hardware and Software. • Network Printers installation and Configuration. • Configuration of MS Outlook, RPC over HTTPS and PST. • Avaya IP phone installation and configuration (Model: - 4612, 4624, & 4621SW). • Installation, Configuration & Troubleshooting of various Verient Ultra 9.2\9.3 issues which including “calls & screens not getting record” issues. • Configuration and troubleshooting of wireless connections. • Maintaining and Managing Active Directory Objects: Users & Computers • Configuration and troubleshooting of wireless connections. • Maintaining and Managing Active Directory Objects: Users & Computers • Sending daily reports to SDM’s. Accounts, Groups. • Managing and Maintaining Rapport Server (centrally managing 250 Thin Clients and deploying Image/packages). • Managing DNS, WINS, & DHCP. • Maintenance, upgrades, of our in-house servers. • Systems State, Filer, etc. Backup. • Managing Server Racks. (Documenting Master Sheet for Rack Management). • Regular backups for all the servers including DC, ADC, DHCP, DNS, WINS and File servers using NTbackup. • Testing offshore applications on any kind of Network Change. • Managing Request Tracker for organization. • Sending daily reports to managers. • Assigning tasks to other IT Engineers and taking follow-up. • Resolving all call and Screen recording Issues.