Mohan Kumar Ba Email & Phone Number

Bengaluru, Karnataka, India

• Preparing the Self-Healing report on daily, weekly & Monthly basis for process improvement data in Alert Ticketing.• Preparing the Event Outage report on daily & Weekly & Monthly basis for process improvement in Incident Ticketing Outage.• Preparing the Initial Notification KPI report on Weekly & Monthly basis for process improvement in Incident Ticketing Outage.• Communicating with All External Partners with No Outage Notification data by daily & weekly identifying the error counts to be reduced.• Communicating with All External Partners with Initial Notification KPI data by weekly identifying the error counts to be reduced.• Communicating with All External Partners with Customer Communication Quality Check data by daily & weekly identifying the error counts to be reduced.• Consolidating All external Partners data of No Outage Notification & Initial Notification KPI with remarks & preparing the staff level Summary report to Management Team.• And checking the daily in process PID & Error Cancellation in Ticketing Tool.• Analyzing the alert tickets for trouble shoots & RCA Remarks in Ticketing Tool & identifying the error counts & communicating the same to the external Stakeholders Partners to reduce the false notification in future.• Preparing the Event Outage Disruption & degradation report on Weekly & Monthly basis for process improvement in SPC & Outage Tool.• Co-ordinating with External Stakeholders & preparing the staff level Summary report based on Check lists.• Co-ordinating with internal Stakeholders & preparing the staff level Summary report based on Check lists.• Any other responsibility initiated by the Reporting Manager from time to time.

Bengaluru Area, India

• Preparing the employees head count report on daily & weekly basis for addition & deletion data in HPG Head count tool.• Generating the Critical Estimate cost report based on project wise analyzing the data of impact on forecast, allocation & usage.• Preparing the bi-weekly financial report based on HPG head count data base & analyzing the impact on demand & supply management.• Co-ordinating with internal Stakeholders & preparing the staff level Project Assignment Summary report based on demand & supply count.• Preparing the Delta wise project forecast high level report based on Net batch, Interactive & storage.• Co-ordinating with Admin staffs and preparing the weekly HR connect session report and submitting in high level management on quarterly & monthly wise.• Preparing & updating the weekly & monthly seat allocation report based on external stakeholder’s data base.• Co-ordinating with external Stakeholders & Generating the Invoicing & vendor forecast report based on quarter wise in high level management.• Scheduling the interviews with candidates for various project as per managers & management requirements.• Preparing the CW Head count Intel contract report on weekly basis & uploading the details in HPG head count tool & IOPS Tool.• Any other responsibility initiated by the Reporting Manager from time to time.

Bengaluru, Karnataka, India

• Analyzing the records of partner & buyer details, end to end in my PRM tool.• And also updating the program management goals for individual’s partners and ensure all the payment reports and sales adjustment are updated accurately.• Creating the new scheme for distributors and resellers on a regular basis, analyzing the trends & ensure accurate inventory & sales processing report.• Responsible for preparing the monthly, weekly, daily sales & inventory summary, score card reports for business partners. • Creating the new products line groups and ensuring all the FX details, constant, measurement, instance setup are accurately updating in PACE Tool. • Creating the weekly templates, projections and internal flash report’s shipment report as per the program guide check list. • Preparing Production and Quality dashboards to report progress made through quality initiatives and report overall quality level in the organization.• Any other responsibility initiated by the Reporting Manager from time to time.

Bengaluru, Karnataka, India

• Preparing Production and Quality dashboards to report progress made through quality initiatives and report overall quality level in the organization.• Responsible for preparing Weekly Competency Report and Weekly Cadence Report.• Consolidating and Preparing Weekly, MTD (Month To Date), Monthly SLA reports.• Responsible for preparing Quantitative analyses report with performance against plan highlight variances.• Consolidating and Preparing Monthly Performance report (MPR), Governance Pack report, Maker Checker report, Chip report.• Responsible for developing and maintaining dashboards, scorecards required for the business. • Responsible for preparing RCA (Root Cause Analysis) of Incident Management & Service request report.• Responsible for preparing analyzing report for Severity 1, 2, 3, 4 Tickets.• Represent the first stage of escalation for Incidents and should be resolvable within the agreed Service Levels.• Any other responsibility initiated by the Reporting Manager from time to time.