Mohan Kumar Sreesha Email & Phone Number

Australia

Melbourne Cbd, Victoria, Australia

Melbourne, Victoria, Australia

This role involves owning key ITIL aligned Service Delivery processes and working with a diverse team of professionals, assisting and challenging them to achieve both business and technical objectives.Being a highly regulated industry, there are also key regulatory and audit controls that are needed to be met. Being able to meet our business and customer needs in a timely manner, and ensuring that this is done is line with our regulatory requirements is both challenging and rewarding.With the merging of Tabcorp and Tatts into a single entity, the change process is undergoing review to allow them to be aligned to achieve a more efficient and agile process, whilst ensuring that all regulatory and audit requirements are able to be met.Working and assisting with our Incident, Problem, Config, Infrastructure and Vendor teams to deliver quality functional products to all of Tabcorp.Assist with training various support teams on change process and functionality of ServiceNow.Involved with continuous improvement by maintaining documentation in confluence and education of change management functions, ensuring high level of quality on change records.

Melbourne, Australia

- Responsible for operational processes, maximizing reliability, system availability, performance and adherence to service levels using standardized processes, run-sheets, pervasive systems monitoring and immediate and rapid response to system events over a 24x7 time frame to a global user base. - Combined with Incident Management and Event Monitoring, execute regular processes on behalf of different technology functions that are defined repeatable tasks. - Update and maintain documentation via confluence to execute day to day tasks.- Perform basic restore related activities via Netbackup on a weekly basis.- Responsible for Infrastructure servers, network devices and applications via relevant monitoring systems in a 24X7 environment on a global scale.

Dandenong South, Melbourne, Australia

Experienced in administrating and supporting Unix software and hardware (SUN/Oracle, HP branded). Red Hat LINUX on HP/SUN branded Blades, Sparc and x86 servers, and also within an ESX environment. Operationally supported the OFM environment hosted on the Unix and windows platforms.System Administrator for the Unix and Middleware Enterprise Infrastructure Team.Specialties: Systems administration, software and hardware troubleshooting on enterprise level systems. Build, operationally accept and provide operational support to systems. Keep servers patched with the latest and greatest patches and security vulnerabilities on a monthly basis (SME)OS and Hardware level server support.End to end Email Design and Implementation and troubleshooting.Custom monitoring solutions.Hardware life cycle management.Support contract management and vendor management.SME for change management, release management and process improvement.

Assist in customer queries and issue (technical) and handle escalations for the team, helped complete various projects within the business.

Assisting US clients with issues related to their PC's and the operating systems along with 400+ applications being used by them.

Assist home, small business and enterprise customers with issues related to Dell laptops & desktops, routers, printers and OS. Also performed upselling as part of the role. Was also proactive in assisting team members by taking escalations when needed and resolving customer complaints.

Bachelor'S Degree, Electronics And Communication Engineering

Education record