Mohan Natraj Email & Phone Number

Columbus, OH, US

Salt Lake City, UT, US

Advise with early-stage technology SaaS and 'near-SaaS' companies on go-to-market strategy, pricing methodologies, messaging and key revenue influencing parameters.

Arlington, VA, US

Houston, Texas, US

Mountain View, CA, US

- Designed and established a tailored Customer Success & Customer Experience practice for delivering exceptional customer outcomes for the Direct Selling market who leveraged Rallyware’s hybrid-SaaS Performance Enablement platform. - Designed and established the first ever Customer Journey Map with roles & responsibilities to deliver high value / high.

Beaverton, Oregon, US

• Provided vision and strategic direction for the global Customer Success organization, with responsibility for implementing customer-centric strategies to deliver maximum value in customer outcomes at all post-sale.
• Devised and implemented strategic initiatives to optimize the end-to-end customer journey and drive business expansion across upgrades, renewals, and professional services, resulting in ‘on target’ attainment for logo.
• Utilized strong project management skills to drive an aggressive growth plan for the Customer Success organization across all 4 departments (Customer Success Management, Account Management, Professional Services, and.
• Built and developed customer-facing global teams spanning North America and India to lay a robust foundation for customer engagement and new revenue opportunities emerging in the fast-paced environment of the.
• Collaborated cross-functionally with internal stakeholders – including Sales & Marketing, Product & Engineering, Operations, and Finance – to surface the 'Voice of the Customer' and drive customer advocacy across all.

Newcastle Upon Tyne, GB

• Strategized and executed a partner-first business model - underpinned by a singular focus on the “customers for life” corporate mission - that generated YoY double-digit growth in the ERP business and minimized.
• Drove innovative, customer-centric retention/win-back strategies targeting the construction and real estate industries, resulting in $175K in incremental revenue generation across cloud-based onboarding services for.

Newcastle Upon Tyne, GB

• Crafted and implemented a customer success strategy with a clear focus on maximizing customer retention and helping customers reap maximum value from their investment, exemplified by the “customer success = customers.
• Exceeded key annual objectives and KPIs/metrics across software licensing, training, win-back, and professional services revenue generation by implementing the new customer success strategy and best practices.

Armonk, New York, NY, US

• Spearheaded the end-to-end development and rollout of the business partner strategy for the information lifecycle governance business, involving close cross-functional collaboration with senior business leaders.
• Leveraged insights from in-depth market and competitive analyses to identify and recommend high-potential strategic partners to enhance the existing solutions portfolio.
• Formulated market segmentation strategy for a $7B combined market opportunity in 2013, leading to the identification of key high-yield segments and the development of targeted market penetration initiatives that met.

Armonk, New York, NY, US

• Developed, implemented, and optimized global channel sales/business development initiatives to drive partner adoption for new managed services offerings across the global mid-market and business partner community.
• Cultivated and maintained a robust network of strategic partnerships and alliances to support seamless global channel sales strategy execution.

Armonk, New York, NY, US

• Managed and drove continuous improvement in product offerings to facilitate double-digit expansion of the managed services business across new middleware and infrastructure markets.
• Developed and directed all product marketing activities - including product messaging and collateral development, event planning and management, sales enablement activities, and media/public relations - to meet revenue.

Armonk, New York, NY, US

• Created and executed product strategy for the DB2 Data Warehouse Edition (DWE) and the Informix Data Warehouse product line.
• Developed and delivered the inaugural IBM & Partner solution (Integrated Information Dashboard Engine Appliance) aimed at the SMB Business Intelligence market.
• Owned, planned and executed the Business Intelligence Customer Solutions Summit resulting in a 75% YTY increase in customer and partner attendance

Blairgowrie, Gauteng, ZA

• Managed all ISV and HW partner relationships and annual budgets from an R&D perspective.
• Developed and executed WW marketing program initiatives to deliver to annual product revenue targets. ★ Successfully renegotiated HW vendor contracts resulting in cost savings up to 20%

• Developed and marketed an industry leading major account support model to deliver customized services to mission critical customers.
• Managed and directed a team of engineers supporting mission critical customer environments.
• Negotiated and facilitated technical problem resolution to maintain and exceed highest levels of customer satisfaction.

Blue Bell, Pennsylvania, US

Mba, Marketing And Information Technology

Bachelor Of Science, Chemistry

Education record