Mohan Patel Email & Phone Number

London, England, United Kingdom

Working across managed environments deployed in AWS / UK Cloud for mobile messaging platforms and prison intelligence solutions for UK law enforcement agencies.Provisioning of new systems and environments in AWS working with a range of technologies including Java/Tomcat/Apache/MYSQL and SQL Server.Implement deployment pipeline for application builds using team city and harness to newly provisioned environments.Provide Professional services and application support for premise based customers with installations, upgrades and system migrations to the latest product version.Work closely with internal teams and third party vendors troubleshooting issues undertaking projects including escrow verification, maintaining build and deployment process documentation for all phases of the project lifecycle.

Newbury

eGain Corporation provides customer engagement solutions software for B2C companies. eGains product suite includes, email, Knowledge management, chat, social, mobile, cobrowse, analytics and digital self-service, built on a single platform for customer interaction managementCloud Services Engineer - eGain Corporation (Apr 2011 – Current)Key responsibilities and achievements:• Responsible for the Mail solutions in the eGain cloud. This includes deployment of various mail solutions using Spamfilter ISP and Mailenable, providing additional resilience where necessary using load balancing and clustering.• Looking after the backup solution for the cloud using Arcserve, ensuring data is successfully backed up and the media is delivered to the off-site vault.• Responsible for commissioning and decommissioning of systems using VM templates and AWS EC2 instances in accordance with standard setup policy and procedures. • Assisting and working on day to day requests direct from customers, partners and internal teams.• Provision and Maintain hardware and systems in the eGain cloud, including applying firmware upgrades to Dell storage arrays (SAN) and Blade servers upgrading the ESXI Hosts and virtual centre.• Involved with the migration and upgrades of enterprise customer systems to the latest eGain version.• Performing daily system monitoring using groundworks, verifying the integrity and availability of hardware, system resources and key processes.• Applying MS Windows updates using WSUS and eGain application hotfixes on a regular basis. • Assisting and training new members of the team familiarising them with eGain cloud business values, policies and procedures.

Slough, United Kingdom

Slough, United Kingdom

City & Guilds Level Ii & Iii Information Technology

Information Technology, B/Tec National Certificate In Information Technology