Mohan Penmetsa Email & Phone Number

Perth, Western Australia, Australia

Respond to and resolve technical inquiries and issues from end-users via phone, email, or in-person, maintaining a high level of customer satisfaction.Installing and configuring computer hardware, software, networks & printersResponsible for all incoming/outgoing hardware delivery for IT department & handle hardware repairs, replacements, and warranty issues.Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutionsProvide support for Microsoft Windows 10/11 Enterprise and Ms Office 365Ensure compliance with SOC2 and apply industry best practices in managing our end-user environment.

Perth, Western Australia, Australia

Respond to and resolve technical inquiries and issues from end-users via phone, email, or in-person, maintaining a high level of customer satisfaction.Document support procedures, configurations, and issue resolutions for knowledge sharing and future reference.Troubleshoot / Install and configure computer hardware and software.Provide support for Microsoft Windows 10 Enterprise and Ms Office 365Perform tasks in Windows Active Directory for user creation, termination, and security group changes.Manage MS Azure/O365 admin portal to manage users, mailbox/shared mailbox, distribution list and license assignment.Participate in on-call roster

Perth, Western Australia, Australia

Remotely managing incidents and requests for a large environment consisting state-of-the-art technology.Providing Level 1 support to Department of Education employees. Providing exceptional customer service.Creating and maintaining the main knowledge suppository of Service Desk.Customer-focused approach to troubleshooting.Extremely familiar with ServiceNow for management of calls, incidents, requests, problem records, knowledge, articles, etc.Experienced in a wide variety of troubleshooting procedures for Windows PCs.Remotely troubleshooting and resolving technical issues. Logging jobs and escalating to cross-functional teams.

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Controlled store inventory and reviewed cash handling and operations reports.Handled customer service by dealing with complaints, organizing stock andanswering customer questions.Cultivated customer loyalty to enhance retention by delivering outstandingservice.Helped customers complete purchases, locate items and join rewardprograms to promote loyalty, satisfaction and sales numbers.Restocked, arranged and organized merchandise in front lanes to driveproduct sales.Used POS system to process sales, returns, online orders and gift cardactivations.