- Achieved the goal of process improvements, - Re-written the process flow, which has reduced responding to client TAT to 50% (within 2 months)- Anchored new process to address Customer and gain Customer Satisfaction- Created a new department of Customer Success to proactively think on Customer pain points- Entire team of ERP, from sales to billing reports, Customer Success reports to me.- Increased (doubled) the size of customers re-visit.- Handle troubled implementation to a successful implementation- Provide inputs / guide the respective TL of all the vertical, from presale to Customer Success

- Managed 8000+ app users with multiple dashboards.- Core member of initial set-up of Customer Success vertical - Executed onboarding processes for new clients, ensuring a smooth transition into using your product or service.- Identified upselling opportunities within existing client relationships, contributing to revenue growth.- Walk through the Dashboard (SaaS) to the client based on the product, provide application training to the user- Co-coordinating cross-functional communication between Product, Operations, and Support for exceptional customer experience- Achieved revenue realization by 30% - converting potential churn customers into paying customers- Developed and implemented success plans tailored to varied customer segments, indicating a personalized and strategic approach to customer satisfaction- Troubleshoot technical queries to identify issues in order to provide complete information and resolution to customers- Leveraged various tools, including Freshdesk for ticketing, Zap Scale for Customer Health Monitoring, and Rocket Lane for Project Management.

- Onboarding new customers, provide necessary information to the customer on "How to use"- Provide detailed training on products at the user level, Management level- Consistently worked on churn customers and turned out to be regular paying customers – 25%- CSAT Initiatives to identify the pain areas and provide resolution- Take ownership of customers' issues and follow problems through to resolution.- Marketing and Sales of SaaS-based application for Library (Inhouse developed) in accordance with Library Information Systems- Understand the market, and customers’ mindset and suggest the best products - Oversaw and improved deliveries through proactive coordination of daily operations.- Give inputs to Supply Chain Management, Logistics, Client Relations, Vendor Management team, - Kept meticulous client notes and updated account information in company databases.- Consult with product development teams to enhance products based on customer interest data.- Oversee Ageing report, Overall Operations of Print and Online Journals for leading Educational Institutes, Individuals, and Corporates.- Initiated and Signed Business alliance with ProQuest and EBSCO digital journals- Direct responsibility of Client queries, escalations, GAP analysis.- Handle the entire project/product to the satisfaction of the customer- Project Management – Resourcing, Time management, Costing, execution, delivery of project

- Ventured own Garments Export unit in Chennai, handling entire operation of the unit until the goods reached the customers- Successfully set up foundational processes for business operations, indicating a structured and organized approach to managing the garment export unit.- Aligned organizational objectives with the company mission, demonstrating a strategic mindset to foster growth and integrate work strategies effectively.- Managed the entire supply chain, including sourcing finished goods from various suppliers across India.- Ensured quality control by visiting production floors, reflecting a commitment to delivering high-quality products to customers.- Implemented a strategy where 80% of shipped goods go directly to respective buyers, and the remaining 20% are displayed in outlets for wholesale.- Maintained a focus on offering new styles regularly to keep the shelves appealing to buyers.- Achieved a monthly billing of USD 25,000, indicating a consistent and substantial revenue stream for the business.

- Handling entire operations for an Online store of Stationery products.- Ensure the e-commerce site is functioning smoothly, with minimal downtime. Oversee regular updates and maintenance.- Work with design and development teams to enhance site usability, design, and overall user experience.- Oversee the creation, update, and management of website content, including product descriptions, images, videos, and blogs.- Achieved customer satisfaction on queries with regard to Pre-order, Order status, Shipping status, and pending orders- Track and analyse key performance indicators (KPIs) such as traffic, conversion rates, sales, average order value, and customer lifetime value.- Oversee the e-commerce platform, tools, and technologies used, ensuring they are up-to-date and meet business needs.- Recruit, train, and manage the e-commerce team, including marketers, designers, developers, and customer service representatives.- Work with other departments, such as IT, finance, and logistics, to ensure cohesive operations and strategy alignment.- Have clear control of the Vendor, and delay order was reduced to less than 1%- Identify new retail partners, Corporates who can be a buyer/user- Ensure No downtime between Orders and Delivery.- Have a clear understanding on the Buyer- Achieved ZERO error orders - all orders were perfectly processed - Reduced Logistics cost by 40%

- Identify individuals/firms to be agents / Partner for Aviva Life Insurance products.- Train on Products, new features, and new IRDA guidelines- Make IRDA-certified persons sell Aviva Life Insurance products- Conduct monthly outings of Agents for a better business environment- Ensure all the agent’s commissions are received by the agents.- Discuss with the Underwriter of the customer feedback on features/products- Collect customer feedback on the agents for a better performance- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at an efficient pace

- Providing email support to US Customers – Amazon.com- Understand customers’ issues and resolve them instantly- Re-design the Business process based on the customer feedback to meet the customer expectation.- Collaborated with management to identify and prioritize new development concepts- Analyzed business problems, identifying root causes and developing robust solutions.- Developed and presented business cases, presentations, and reports to senior management.

- Monitoring the SCM process which includes Plan, Source, Developing, Deliver, and Return.- Handling the entire Manufacturing line starting from FOL, MOL and EOL.- Preparing Production Plan according to schedule based on the availability of raw material, Machines and man power.- Monitoring the SCM process which includes Plan, Source, Develop, Deliver and Return along with quality.- To maintain quality policy all times, to meet the delivery schedule and do product positioning.- Handling the suppliers (both Local and International) along with Principal Suppliers.- Done a complete study on the process of Manufacturing Industry and designed a new process program and submitted to M/s Agilent Technologies, Malaysia- Timely communication with Shipment department for prompt delivery goods. - Had a clear Strategy on Low Purchase Price, Multiple Vendors, Few Change Overs, Stable schedules, Low Inventories, Low transportation and High Service levels.- Strategic activities include building relationships with suppliers and customers, and integrating Information Technology within the supply chain. Studying competitors and making decisions regarding production and delivery would fall under the tactical category - Preparing the Production Planning list from start of the Product until end of the Product which includes various stages of the Product manufacturing to the meet the Delivery Date - Have clear control on POS outlets of various devices available at multiple locations across Malaysia.- Involved in SDLC and created a new application towards meeting the manufacturing process. SDLC includes Planning, Analysis, Design, Implementation and Maintenance.

- To Study the Business process of the Prospect, fit to the product, and if customization is required, take the process flow and discuss with the tech team for delivery- Profile includes providing Technical and functional details of the product to the customers – ERP Product- To understand the Customer needs, provide the best solution in order to achieve the maximum production at the minimum cost - Identified process inefficiencies through GAP analysis and outlined sensible solutions - Providing Complete Business Solution for the Customer Incorporating the process flow of the customer in the application- Arrange and provide complete presentation of the ERP to close the sale.- Implementation of the ERP at the customer site.- Providing necessary information on the ERP to all level of users and management.- Provide training on the Application at all level of user, from Operator to the decision maker based on their requirement.- Providing On-Line Solution to International Customers and regularly communicating with the Customers for Up-gradation and Up-dation of Application- Have increased the logins by 50% (Upsell)- PC India was also partner of IBM, TCS Products (EXNGN & RTWO - MRP)- Was trained by IBM & TCS on Product features, Business Process re-engineering, Client discussion.