• Consistently performed towards achieving weekly and quarterly KPIs by focusing on simplified illustration of daily offers & loyalty programs resulting in the only store in the area getting a bonus for 3 consecutive quarters.• Maintained and built relationships with 30+ customers daily, providing exceptional and efficient customer service which improved sales and protected the vulnerable (Think 21).• Prioritising customer monitoring for any unusual or concerning activity to avoid issues like affordability, money laundering and other financial crimes by incorporating source of fund Interactions, Anti-money laundering techniques and prompting safer gambling relegations for better safeguarding of the customers.• Trained 7+ new starters in 15 months with tailored guidance and support to each resulting in all of them passing their probation.

• Implemented a strategic outreach campaign to engage with public organizations, resulting in securing a sponsorship of £15k, directly benefiting 50 children.• Developed and delivered persuasive presentations to senior stakeholders, resulting in an average increase of 30% in project funding.•Identified and streamlined 10 operational processes using Product life Cycle theory, resulting in a 50% increase in project efficiency, as measured by a reduction in project turnaround time from an average of 6 weeks to 3 weeks.

* Achieved sales up to £1500+ on my first day after the training and was able to maintain the average gross sale throughout my employment.* Learned cost-cutting by proper stock maintenance and handling pressure while working in a fast-paced environment.* Appreciated for maintaining the standards of the company and working well in a team by the area manager during inspection week.

* Managed tax filing for 50+ clients with a 98% accuracy rate, ensuring quality and reliable service to clients.* Involved in the safe handling of sensitive and important data, learned about data security of client’s information.*Utilized advanced functions and data analysis techniques in MS Excel to streamline financial reporting processes, resulting in a 20% reduction in time spent on generating monthly reports.