Mohan Ravi Email & Phone Number

Chennai, Tamil Nadu, India

Provide the training (process knowledge) for new employees and assisting on the questions they have related to process.Providing refresher Trainings if any process deviations are identified. Conducting daily Huddles on quality scores and updates.Identify trends, payer related issues and issue resolving by taking to client.Review reports on a daily basis and provide constructive feedback.Performing random audits on transactions processed by associates and providing feedback.Taking care of team in the absence of team leader.Communicate all process and client changes to partners.

I was playing a mentor role for 1 year with 6 people later increased to 12. I was responsible for my team production and quality.Conducting daily Huddles on quality scores and updates.Provide process training for BQ partners and for new employees and assisting on the question they have related towards process knowledge

Perform pre-call analysis and check status by calling the payer or using IVR or web portal services.Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpaymet.

Bachelor Of Engineering, Ece

Diploma, Ece