As the Director of EUROCORP, a B2B division operating under the auspices of the Eurasian Institute of Management (EIM), my focus is on developing and implementing strategic sales initiatives. With over 5 years of experience in this capacity, I have honed my skills in building and executing plans that drive success. My primary objective is to enhance professional skill sets through innovative add-on programs, fostering strong partnerships with colleges to meet their specific needs and bolster student achievement.Specializing in B2B sales, relationship management, program development, and market analysis, I spearhead EUROCORP's expansion, positioning it as a premier provider of industry-relevant programs not only in Kerala but also beyond.My duties encompass a range of responsibilities:Overseeing all facets of EUROCORP's operations, from strategic planning to sales, marketing, program development, and client relations.Conducting comprehensive market research to identify evolving trends and emerging demands within the professional development sphere.Formulating and managing a diverse array of top-tier add-on programs in high-demand sectors such as Artificial Intelligence, Data Science, Hospital Administration, Logistics & Shipping, Warehouse Management, and Corporate Training, all while ensuring adherence to rigorous quality standards.Collaborating closely with EIM's academic team to devise program content aligned with industry requisites, furnishing students with practical, job-ready skills.Actively engaging with colleges and universities across Kerala and beyond, cultivating strong rapport, understanding their distinctive requirements, and offering bespoke program solutions that enrich their curricula and attract new enrollments.Supervising a team of sales and marketing professionals, providing mentorship, training, and assistance to optimize their performance and achieve ambitious sales objectives.

As a passionate and results-oriented Project Director at Eurasian Institute of Management (EIM), I have a proven track record of success in managing diverse aspects of higher education. I excel in crafting and implementing strategic initiatives, fostering operational excellence, and building a thriving academic environment that empowers students and fuels institutional growth. My expertise spans sales, operations, HR, academics, and client relations, allowing me to contribute significantly across all facets of EIM's operations.• Key Responsibilities:o Oversaw and managed sales, operations, HR, academics, and other departments, ensuring efficient, aligned, and effective functioning across the organization.o Collaborated closely with the CEO to develop and implement data-driven sales strategies, utilizing leads, digital marketing, and targeted campaigns to consistently exceed enrollment targets.o Designed and implemented syllabuses for various subjects, meticulously adhering to ASAP Kerala and CPD Standards UK requirements to guarantee a high-quality, internationally recognized curriculum.o Empowered field sales managers through strategic guidance, support, and training, resulting in consistent achievement or exceeding of ambitious enrollment goals.o Played a key role in final-round interviews, establishing a robust selection process that attracted top talent and contributed to building a high-performing faculty.o Served as the primary point of contact for external clients, cultivating strong relationships, securing key deals through effective communication and negotiation, and generating significant revenue growth.o Overseen operations across all five EIM branches, implementing process improvements, monitoring performance metrics, and driving continuous improvement to maximize efficiency and student satisfaction.

As a seasoned Customer Service Manager at Yaxis Overseas Career, I specialize in addressing and resolving a myriad of client concerns, ranging from delays and rejections to various issues impacting their overseas career journey. With a proactive approach and a commitment to excellence, I strive to ensure that every client interaction results in satisfaction and positive outcomes.🔹 Experience Highlights:Managed daily complaints and issues related to delays, rejections, and problems faced by clients seeking overseas career opportunities.Implemented efficient systems and processes to streamline complaint resolution, resulting in a significant reduction in turnaround time and improved client satisfaction ratings.Collaborated closely with internal teams to address root causes of client concerns and implement preventive measures to mitigate future issues.Provided comprehensive support and guidance to clients throughout the application and visa processing stages, ensuring a smooth and hassle-free experience.Conducted regular training sessions for customer service representatives to enhance their skills in handling client complaints effectively and empathetically.

As a Management Trainee at Genpact for the Customer Service Process, I was entrusted with a pivotal role in leading a multilingual team to deliver exceptional service across phone, chat, and email interactions. My responsibilities span various aspects of operations and team management, ensuring the achievement of customer-specified parameters, employee priorities, and business profitability. Below are the key responsibilities:1. Leadership and Portfolio Management: Lead a team of employees to meet and exceed customer-specified parameters, employee priorities, and business profitability goals. Drive a culture of excellence and continuous improvement within the team.2. Technical Proficiency: Develop a detailed understanding of UPI payments, Google Pay, and other relevant technologies or platforms essential for the customer service process. Stay updated with industry trends and technological advancements to enhance service delivery.3. Client Engagement: Comprehend client needs effectively and drive regular client meetings such as Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Review daily operations and provide comprehensive reports to internal stakeholders.4. Performance Metrics Management: Drive the attainment of key performance metrics including Contact Rate, Promise Rate, and Resolution Rate. Utilize insights from performance trends analysis to recommend and execute actions for continuous improvement.5. Resource Planning and Allocation: Anticipate and plan for new hires as per business requirements. Engage in the hiring process, prepare team schedules, and allocate responsibilities effectively based on volume projections and available headcount.6.People Management: Purposefully address people issues within the team and ensure that attrition rates remain well below the defined target. Foster a positive work environment conducive to employee growth and development.