Mohan Robbi Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

- Provided technical support vai Chat, Email and Phone to resolve the customer queries and issues related to Google Admin console of Google Workspace.- Assisted the customers with setting up the DNS records like MX, TXT and CNAME records for their Domains.- Managed user accounts, including creation, deletion, and modification of passwords.- Configured the 2 step verification for user accounts using various 2SV methods like, Text Code via Phone, Security Key and Passkeys. - Assisted with user and data migration to Google Workspace from other platforms like M365 and personal Gmail accounts.- Also assisted the customers in configuring the SSO/SAML applications with Google as the idP.- Troubleshooted complex technical issues and escalated problems as needed.- Resolved issues by researching documentation. Applied critical thinking to solve problems that did not have documentation.

Bengaluru, Karnataka, India

- Monitoring Chat queue using Vayuspehere tool every minute. - Sharing Chat statistics to the Managers and SDM on hourly basis.- Assisting the agents or new resources, if they need any help regardingany issue. - Co-ordinating with the Process management and escalation team for theissues which do not have any knowledge articles. - Constant monitoring of ServiceNow Dashboard inorder to avoidunnecessary breach of SLA on tickets.

Bengaluru Area, India

- Provided support on MS Office applications - installation, configuration and troubleshooting. - Escalated problems to the second level team and tracked the status of problems and solutions. - Maintained a help desk database by entering caller statistics, inquiries, and responses. - Performed password resets for the users, using AD portal - Worked in a self-motivated environment with frequent changes in policies and procedures. - Resolved issues by researching documentation. - Applied critical thinking to solve problems that did not have documentation. - Educated and trained customers to troubleshoot devices or applications when applicable to prevent unnecessary return visits. - Familiar with applications like Citrix Workspace, Cisco AnyConnect and Zscaler - Assisted the users on JAMF Enrollment for MacBook.