• Managed team’s daily work plan, adjusting priorities and resource allocations to meet demand and ensuring the team’s adherence to established performance standards and protocols overlooking the Woodbine Entertainment premise.• Patrolled Woodbine Entertainment space identifying irregularities security issues, equipment deficiencies, and safety hazards to ensure the consistent safety of employees and facilitiesScreened unauthorized persons and may be required to escort offenders and trespassers from Woodbine Entertainment properties; lawfully arrested individuals as per the Criminal Code of Canada and or the Trespass to Property Act• Reviewed and monitored CCTV platforms, documenting and investigating irregularities and retaining video if required for further investigation purposes• Detected, investigated, and responded to possible breaches of security, criminal code violations, fire and safety hazards, unauthorized entry, theft, and malfunction or interruption of utilities, systems, or equipment• Performed team lead duties and ensured evacuation teams were coordinated and prepared in the event of an incident• Provided leadership and direction in emergencies and assisted police and emergency personnel in times of crisis; performed daily performance/quality control shift inspections of Posts, employees, and equipment to ensure conformance to client and company policies/procedures and service/performance.• Coordinated and participated in mandatory evacuation drills, meetings, testing, and follow-up activities; provided a primary response to emergency and non-emergency situations and ensured all security and safety concerns were addressed• Investigated all problems, complaints, incidents, events, and deficiencies and submitted a formal report of all findings and recommended corrective action for all Casino and Gaming regulated areas.

• Planned, assigned, and reviewed the work of front-line Security Guards staff engaged in monitoring airfield, airside, landside, terminal operations, security, safety, and other activities related to the welfare of passengers, airlines, tenants, and the general public• Reviewed and acted on behalf of airport management on operational problems involving airport safety, security, federal certification, and related matters as they impact the airlines, tenants, passengers, and the general public• Recorded log books of daily activities, unusual or special occurrences, and issuance of equipment; conducted investigations and coordinated with appropriate parties for corrective actions• Received and recorded complaints conducted investigations, prepared incident reports, and conducted follow-up investigations • Managed a team of Security Guards, coached, trained, and managed the performance of new officers on-site in a fast-paced environment for continuous improvements• Promoted professionalism among staff by conducting daily inspections and testing Guards to ensure up-to-date knowledge of Post and General Orders.• Utilized proficient communication skills to prepare various Inspection Reports, Non-Conformance Reports, and G.T.A.A. Incident Reports.• Maintained updated knowledge of all GTAA policies, regulations, and security programs including the Airport Restricted Area Access Clearance Program, Canadian Aviation Security Regulations, and Airport Disaster Plans & Emergency Procedures.

• Assisted special needs passengers from flights to the waiting area and various areas of the airport; managed operations at the airport, providing wheelchair assistance and recording passenger information in addition to managing inventory and administrative duties• Performed data entry, inventory control, pre-booking of special assistance appointments, and office administration functions, demonstrating exceptional organization and great attention to detail• Liaised and collaborated with the Duty Manager to investigate passenger and airline complaints and incidents, exercising interpersonal and communication skills to resolve issues and achieve customer satisfaction• Communicated with airport emergency teams during security issues, threats, and required law-enforcement situations

• Conducted internal (associate) and external (customer) investigations related to financial & physical loss and support the greater Loss Prevention team and its strategy• Conducted internal investigations involving Associates (i.e, malicious behavior, policy violations, etc.) under the direction of the Regional Corporate Security Investigator• Conducted internal investigations involving large-scale theft (i.e., organized retail crime); performed internal interviews and external apprehensions as required• Prepared thorough investigative reports, maintained accurate case file notes, and communicated findings to leadership teams• Identified process gaps in Company processes/policies and conducts root cause analysis to prevent future breakdowns• Participated in the onboarding of new associates and ongoing knowledge transfer to existing associates• Built and maintained strategic relationships with store management, local law enforcement, and industry partners• Performed health, safety, and environment inspections and audits, with full compliance with regulations and procedures, and responded to all emergencies, including administering First Aid to associates and customers, demonstrating an ability to respond under pressure• Maintained an adequate level of communication with and acts as a strategic partner to the Asset Protection Investigative Analyst (APIA), Total Loss Manager (TLM), and Asset Protection Associate (APA) in the day-to-day management of investigations to mitigate loss and risk