 Responsible for managing Hardware and windows related issue. Manage Server through ILO console for the HP DL servers. Working on Incident Management, Change Management through HPSM and Remedy ticketing Tool following ITIL Process. AD Object Adding/deleting/modifying user account/groups information, resetting passwords, etc. Troubleshooting based on event logs, HP management agent. File Server quota management , Access privileges, Managing File Server,  Taking care of day by day issues related to operating systems, applications etc Re-installation/formatting of Servers as per requirements Build new physical server as per the customer requirement. DNS and DHCP engineer: Install and manage DNS and DHCP. Creation and managing of and Generic IDs. Configuration and troubleshooting of Hardware RAID on HP servers. Implementing configuring and troubleshooting of File and Print Server Monitoring server’s health on daily basis with tool. Upgrading Firmware and drivers of all HP model servers. Patch management for the Servers using IEM. Dump analysis and there resolution. Antivirus update and its troubleshooting Handling No Boot issue of server. Analyzing all types of OS related logs and providing their RCA. Creating weekly RCA of the server proactively.

Providing IT Infrastructure support at Ashok Leyland Alwar Plant.

Providing IT infrastructure support at TaTasky Rajasthan. Finding CRM (Seibel) issues & Fix it to get help from IT helpdesk managing operations for entire Rajasthan Tatasky for desktops, Laptops, server, switching peripherals including Telecom issue. Maintain calls in Remedy (call management appl), Monitoring of Symantec Server & Update the definition of Antivirus, Provide Support for Avaya IP office 406 EPBX & resolve calls for Analog/Digital phone lines, support to VPN Client connectivity, Asset Management and Inventory updating. Complete support for Microsoft Outlook Ver. 2000, 2003, 2007, 2010 by using Exchange and POP3 Configuration.