Mohanad Abdalla Email & Phone Number

Provide configuration to the Smart Equipment of Air electricity network, connect the Equipment to the main control of electricity to fix emergency problems.Configures, installs, maintains, and provides support for Smart Equipment Software and hardware components.Inspecting and installing equipment and new technologies, directing crews or workers on site, conducting research, and reporting on project status.Monitor overall network performance to decide if changes need to be made. Configure routing and switching equipment, Monitors system availability and troubleshoot,Tracking down the Offline Equipment to find the faults to correct it.Maximizes performance by troubleshooting network problems and outages and scheduling upgrades. Configures router.Writing IPs and updating both system documentation and All Equipment Data information of the Air electricity network.

Design, implement,and install Network Points,and Cameras in infrastructure projects, install Computers,printers, and switchesDesigning, deploying, and securing the network of an organizationAnd performs site surveys and audits to ensure that the organization's network site has the proper specificationsProvide support to the existing LAN/WAN network environment and plan and implement new technologies, such as routers, switches, and Access points wireless infrastructureInstalling computer systems and network, Maintaining, repairing, and upgrading computer applicationsDiagnosing and fixing issues with the network and software, hardware, and systems, Monitoring systems and networks to enhance performanceManaged, tracked, and coordinated problem resolution and escalation processes.Supported users in setup and configuration of wireless bridge networks.

Design, implement,and install Network Points,Patch panels,Switches, and CCTV Cameras in infrastructure projectsSet up POS systems computers, printer, and QR Scanner devices, troubleshoot Computer Operation system and Hardware, printer, scanners.Supported Customers in setup and configuration of wireless networks.Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.

Managed high levels of call flow and responded to technical support needs, troubleshoot desktop, printers,and network problems at the branches & officesInstallation and troubleshooting of desktop, laptops, and IP Phones at Call center, and Resolved issues related to operational components for LAN and WAN to PBX SystemResolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.Installed, configured and maintained computer systems and network connections.Responded to customer inquiries and provided technical assistance over phone and in person.

Monitored systems in operation and quickly troubleshot errors,installing new hardware and Software, and periodically checking up IT systems.Configured IP phones Hardware, and software to set up work stations for employees, Configured, Install, and troubleshoot IP Camera.Assisted with updating technical support best practices for use by team.Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.Researched and identified solutions to technical problems, Removed malware, ransomware, and other threats from laptops and desktop systemsConfigured IP phones Hardware, and software to set up work stations for employees.Documented technical issues and solutions to enable tracking history and maintain accurate logs.