Mohan B Email & Phone Number

Bengaluru, Karnataka, India

• Working at SuperAGI means being part of a team dedicated to advancing cutting-edge AI research and contributing to the development of Generalized Super Intelligence. It's an opportunity to innovate and make a.
• Championed a client-centric approach, exceeding expectations and achieving a high CSAT score of 4.4 out of 5.
• Proactively addressed customer concerns by fostering open communication and ensuring timely resolution.Enhanced Project Management & Reporting:
• Developed and maintained comprehensive daily, weekly, and monthly volume reports.
• Translated data into actionable insights, providing clear visibility into team productivity, project progress, and potential roadblocks.
• Utilized data analysis to identify areas for improvement and implement process optimizations.Streamlined Bug Resolution Process:

Bengaluru, Karnataka, India

This highlights my achievements in leading successful initiatives that transformed customer experience and operational efficiency. I consistently delivered projects on time and within budget through meticulous planning, execution, and collaboration. My ability to analyze complex data, develop solutions, and drive strategic change has resulted in measurable.

Bangalore

• I am into managing and overseeing the day-to-day operations of a collection team dealing with home and Motor Insurance and ensuring that the team meets or exceeds performance targets and service level agreements.
• Using technology to streamline collections while managing debt, monitoring payment arrangements and reconciliation, improving interaction with debtors, and offering a number of payment options.
• Providing team members with mentoring and coaching to help them grow as individuals and accomplish their objectives, as well as monitoring and reporting on team performance indicators including productivity, quality.
• Regularly giving team members feedback, pointing out areas for improvement, and praising achievements; making that all programme leaders fulfil the coaching standards; and working with Organization Development to find.
• Designing and implementing process modifications and best practices with other managers and leaders, managing attrition and succession planning, and delivering metrics like NPS, TAT, and complaints are all examples of.
• Managing and promptly addressing customer complaints and escalations, as well as ensuring that programme operations follow the guidelines of the established SLAs.

Bengaluru, Karnataka, India

• I am into assisting Banking and Credit Card clients with basic questions, balance transfers, upselling, and retention over the phone. The Client nominated SPOC for accrediting supervisors. I received several awards for.
• Customers' satisfaction with the company's goods and services is monitored and analysed using NPS scores.
• Creating and implementing plans to raise NPS ratings, such as identifying problem areas and making adjustments to resolve client complaints.
• Tracking and dealing with customer complaints to ensure they are resolved quickly and efficiently; devising and putting into practice ideas to lower AHT while upholding a high level of customer satisfaction.
• Tracking transfer rates to make sure that client enquiries are sent to the right division or person.
• Creating and putting into practice techniques to lower transfer rates while making sure that customer queries are addressed quickly and effectively.

Bachelor Of Commerce (Bcom), Accounting And Taxation

Education record