Mohaned Alsaadi Email & Phone Number

• Responsible for business development across USA - Canada & Mexico• Negotiate spot & contract rates with shippers and carriers• Manage and coordinate each shipment with shippers, consignees and carriers• Provide innovative logistics solution to meet shipping requirements (time-critical, cost-saving,cross-docking, remote delivery, etc.)• Establish, develop and maintain positive business and customer relationships• Exceed customers’ KPls by assuring risk-minimization strategy* Negotiate prices and terms with suppliers, vendors, or freight forwarders.* Make sure clients receive requested products and services in a timely fashion.

Sydney, New South Wales, Australia

 Receive and enter in customer bookings in line with allocations, cargo type, dangerous goods, equipment availability and other requirements.  Responding to customer requests for additional services and ensuring that costs are recovered accordingly.  Generate bill of ladings on customer presented information.  Support other areas of customer services in overall system in order to promote business development and growth Successfully promoted E-Commerce booking platform INTTRA to customers to align with organisation needs.  Acting as a focal point for reefer and cold treatment cargo from booking, obtaining equipment and sending the reefer manifest to operations team to ensure process is completed in a timely manner. In addition, communicating with Zim monitoring team to ensure if there are any faults of reefer cargo.  Participating and being apart in the project team to ensure export shipments are run smoothly and efficiently by collaborating with different stakeholders.  Conducting daily calls with Global Service team in India to address process gaps and improve the quality of workflow. Finding root cause analysis and identifying opportunities to streamline process with the front office team.

 Dealing with phone calls & email inquiries with great attitude and efficiency. Providing a high standard of customer service and support via telephone, email and leading to track records from customer feedback to management recognition. Taking full responsibilities and end-to-end ownership of customer shipments and issues. Liaising with internal stakeholders and presented at the department knowledge training session for new recruits. Assisting operations team with prompt information update and productive recommendations. Proactively using reporting system and Salesforce to monitor and document accounts information to prevent issues from reoccurring. Using 1-stop and container chain system to resolve logistical issue occurring with PRA, container release and container Pin issues  Addressing root causes and seeking continuous improvements – constantly look for ways to improve work processes Acting as a second escalation point for all related issues

Sydney, New South Wales, Australia

 Worked closely with key stakeholders in response to logistics and export enquiries, provided accurate and timely service information and updates. Stakeholders included internal logistics departments, container depots, freight terminals and direct customers. Utilised internal systems to assist with customers bookings, documentation and invoices, updating and maintaining records and producing distribution reports.  Responded swiftly to any problem which arose, generating creative and effective solutions, making decisions and taking full accountability of issues through to complete resolution.  Actively promoted Maersk E-commerce to new and existing customers to assist with streamlining their businesses. Managed meat commodity customer accounts mainly reefer cargo, maintaining regular contact and sending weekly reports for outstanding and longstanding export containers. Working independently and assisting the team in realizing goals and standards – shared knowledge and best practices.  Align forecast with Sales team in accordance to reefer supply containers on a monthly basis

Sydney, New South Wales, Australia

 Management and coordination of daily outbound transport, ensuring all vehicles are accurately booked. Monitoring and maintaining the internal system to ensure most efficient use of drivers and vehicles to meet schedules.  Liaising regularly with transport carriers and distribution centres to ensure smooth operations and promote professional relationships. Ensuring delivery issues are quickly managed and solutions are communicated to all stakeholders e.g. rejections or shortages.  Managing freight costs, ensuring information is correctly captured and reported promptly to finance, checking invoices and proof of delivery receipts from carriers to cross check charges.  Managing and coordinating CHEP equipment hire and de-hire on a daily basis, assessing requirements, and booking delivery and pickup trucks through CHEP to B&J sites.  Maintaining accurate database records including freight usage and freight charges, capturing correct transport costs and highlighting any variances.  Actively promoting a safe working environment, ensuring compliance with all relevant legislative requirements.

Sydney, New South Wales, Australia

 Coordinated and managed the air/road freight for all allocated major accounts, receiving and processing order requirements, prioritising in relation to urgency and importance.  Worked closely with key stakeholders including suppliers, clients and internal members of the business in order to efficiently and effectively coordinate movements of the freight.  Managed and maintained internal IT systems and accurate client records, ensuring a high level of attention to detail and timely input.  Worked consistently within service level agreements, promptly responding to any customer correspondence or freight issues to reduce impact on the service provided.  Actively participated in WHS meetings, adhering to company’s transport and warehousing policies.  Performed warehouse duties as required.

Sydney, New South Wales, Australia

 Managed, coordinated and monitored transport and freight (air/road) movements for allocated major accounts.  Worked resourcefully with major account managers and internal management to ensure key performance indicators and corporate objectives were achieved in line with service level agreements. Compiled and generated reports including daily delivery status and no-custody of freight reports, ensuring accurate and timely information.  Coordinated and oversaw enquiries logged by customer to ensure complete and timely outcomes. Investigations included missing freight, freight delays and fraudulent customer orders. Maintained regular customer communication to advice of updates through to complete resolution.  Updated and maintained internal IT systems, recording logistical data and correspondence, ensuring accuracy and relevance.

Sydney, New South Wales, Australia

 Worked closely with key stakeholders in response to logistics and export enquiries, provided accurate and timely service information and updates. Stakeholders included internal logistics departments, container depots, freight terminals and direct customers. Utilised internal systems to create customers bookings, documentation and invoices, updating and maintaining records and producing distribution reports.  Responded swiftly to any problem which arose, generating creative and effective solutions, making decisions and taking full accountability of issues through to complete resolution.  Actively promoted Maersk E-commerce to new and existing customers to assist with streamlining their businesses. Managed customer accounts, maintaining regular contact and sending weekly reports for outstanding and longstanding export containers.

Master Of Business & Commerce, Finance

Bachelor Of Business & Commerce, International Business