Mohaned Mohamed Email & Phone Number

Cairo, Egypt

Training Program Development:Designed and developed soft skills training programs tailored to the tourism industry.Created training materials, including presentations, handouts, and interactive activities.Coaching and Mentoring:Provided one-on-one coaching and mentoring to employees for soft skills development.Stayed updated with the latest trends and best practices in soft skills training.Training Delivery:Conducted training sessions for employees at various levels, including customer service representatives, sales agents, and management.

Egypt

Experienced Hotels Fulfillment Agent with a strong background in hotel reservations and customer service. Proficient in managing bookings, coordinating accommodations, and providing exceptional customer experiences. Detail-oriented and skilled in communication, collaborating with teams to ensure accurate and seamless travel arrangements. Committed to delivering high-quality service and maintaining a comprehensive database of hotel information. Proven ability to handle inquiries, resolve issues, and enhance customer satisfaction.

مصر

Creative and results-driven Social Media Specialist with a proven track record in developing and implementing successful social media strategies. Proficient in content creation, community management, and social media analytics. Skilled in crafting engaging social media campaigns that drive brand awareness and audience engagement.

مصر

القاهرة مصر

As a Customer Service Representative (Travel Consultant) at Expedia Group, I excelled in delivering exceptional customer experiences by providing comprehensive travel solutions and insightful guidance to clients. Leveraging my strong communication skills and in-depth knowledge of travel industry trends, I expertly assisted customers in planning and booking their journeys, while resolving inquiries and concerns with utmost professionalism. My role involved collaborating closely with internal teams, hotels, airlines, and other partners to ensure seamless travel arrangements

مصر

As an After Sale Customer Service Agent at AMICO Group, a renowned global company specializing in manufacturing medical equipment, I was responsible for delivering exceptional post-purchase support to customers. My role involved addressing customer inquiries, resolving technical issues, and ensuring their overall satisfaction with our products and services.I effectively collaborated with cross-functional teams to provide timely solutions, contributing to maintaining AMICO Group's reputation for excellence in customer care within the medical equipment industry.

Egypt

As a Social Media Customer Service Agent at Jumia, I was responsible for providing exceptional customer support through various social media platforms. I engaged with customers, addressing their inquiries, concerns, and feedback in a timely and professional manner. Using my strong communication skills and product knowledge, I contributed to enhancing the overall customer experience, fostering positive brand interactions, and resolving issues effectively.

Egypt

As an Agent at GoChat247, a leading global company specializing in customer services, I was responsible for delivering exceptional customer support and ensuring positive interactions with clients. My role focused on providing timely and accurate assistance to customers, addressing their inquiries, resolving issues, and exceeding their expectations.I was an integral part of a dynamic team that was committed to delivering top-notch customer experiences. Through effective communication skills, a problem-solving mindset, and a customer-centric approach, I consistently contributed to the company's reputation for outstanding service. Working in a fast-paced environment, I successfully managed multiple tasks and interactions, maintaining a high level of professionalism and attention to detail.

Egypt

As a Telemarketer at MavenPro, a leading global company specializing in solar panels, I was an integral part of the sales and marketing team. In this role, I engaged in proactive outreach to potential clients, effectively communicating the benefits of our solar panel solutions and driving lead generation. Leveraging strong communication skills, persuasive techniques, and a deep understanding of solar technology,