Career Progression:January - 2000 - April 2008 - Manager - Service DeliveryMay - 2008 - December 2010 - Manager - Business Development March - 2011 - November 2012 - Branch Manager, Jebel Ali Key Deliverables as Branch Manager:(Reporting to Managing Director, Heading staff of 40) Focus on achieving Branch Revenue targets (monitored through a KPI system) which included income overall v/s target, new business, debtors ACP, sales &staff development activities etc. Ensure smooth functioning of Air / Sea / NVOCC Operations, Sales; Customer Service, Warehouse & facility management. Serve as a key member of the Senior Management Team that drives the company’s strategic direction. Proactively manage, coach and develop branch fellow colleagues to meet specific performance objectives in business growth, retention, profitability and customer satisfaction. Create and implement an environment of education, growth and team spirit to ensure complete Customer / Employee Satisfaction & Retention. Arranged meetings with EHS/Customs / Port Authorities as and when required. Conduct regular appraisals to determine strengths and weaknesses of individuals, creating improvement plans to overcome obstacles that hinder company objectives. .Significant Highlights: Restructured the Branch and created Sales, Customer Service, Key account and operations teams to boost the sales and customer support functions. The Branch exceeded 2011 actual performance by +5% despite market downturn and intense competition. Shouldered the responsibility of Revamping the NVOCC Team and together with Business Development introduced and finalized New Agencies from all major Far East Gateways by way of mutual / reciprocal contribution and regularized services. Developed and streamlined operational processes to counter Customs fines/penalties. Maintained average facility occupancy rate of +80%.----

Key Deliverable as Manager Business Development:(Reporting to General Manager/Senior Manager-Commercial Operations, Spearheaded Team of 9) Managed the new Business Development Team created to spread Freightworks franchise to untouched markets. Lead, coached, directed assisted sales, customer service, and order progressing while discharging and administrative functions within the Sales & Marketing Team. Maintained complete autonomous decision making authority within the areas of strategic planning, Business development, sales, marketing and Customer Service functions. Enhanced the value of company’s products and services by providing an efficient and effective interface between the customer and the company.Significant Highlights: Generated over 200 regular clients & generated fresh income of AED +6 Mill through designated team Secured warehousing clients and achieved the target of filling the new J. Ali facility in less than 1 year, contributed considerably towards new revenue. Trained, motivated, mentored and developed under performed members to star performers.

Key Deliverables as Manager - Service Delivery:(Spear headed an independent profit centre with a team consisting of 6 members) Lead, developed, and implemented: ¬team’s short, medium and long term Sales & Service Delivery strategies. Implemented Business policies to achieve and exceed the Team’s revenue, profitability targets. Forecasted & Planned the Resources allocation for the Service Delivery Team (SDT). Efficiently & successfully handled debtor management. Focused on Staff Development, Empowerment & AppraisalAdditional Roles Undertaken: Agency & Route Development: Finalizing agency / rate agreements Strategy planning & Extensive Sales and marketing campaign Build, Strengthen and Regularize Consolidation Services. Business Visits to UK, Germany, Austria, Belgium, NL, Switzerland, Hong Kong, China, Singapore visiting Key Client suppliers. WACO - Represented company in various AGM/EGMs, in Prague, Athens, Sydney, Dalian, Bangkok, and Singapore.Overall Achievements: Consistently evaluated staff performance, groomed, coached, mentored, empowered them to take up higher assignments and thus created: 5 Team leaders; 3 Sales Managers; 5 Supervisors throughout this period, also boosted morale of down line members. Established developed, maintained strong rapport and personalized relationship with all major partners overseas for over 25 years. Secured, finalized, nurtured, educated, developed, guided, and maintained over 25 key accounts for over 30 years.

Career Progression: March 1977 - Dec 1999.March 1977 - April - 1984 - Asst. Supervisor - OperationsMay 1984 - Dec - 1990 - Sales CoordinatorJanuary 1990 - Oct - 1996 - Senior Sales ExecutiveNovember 1996 - Dec - 1999 - Manager - Customer ServicesKey Deliverables Manager – Customer Services:- Implemented plans in conjunction with Sales to meet / exceeding growing demand, develop strategies and business plans to maximize revenue, create awareness of company’s products to e clients to maximize income, develop Agent Network and price structures to attain and increase revenue, Regular Management up-date reports on performance evaluation, Staff training and Development.Senior Sales Executive:- Generated new business (over 300 new clients), managed, maintained and serviced over 50 regular clients daily and generated on an average 500 – 600 import shipments/200 tons of air freight per month.- Developed LCL Service from US and Far East; regular nominations from existing / new clients. Project: Break-Bulk: 1990 - 2000: Regular movement of Mill liners, spares/ raw material ex Germany, USA, Canada, and India; Clearance and delivery to site.Sales Coordinator:- Provided complete Sales administrative support, rate negotiations, quotes, finalizing bids, routing order dispatch, follow up and delivery feed backs to customers, ensuring accuracy of rates and billings; Debtors management and claim procedures.Asst. Supervisor – Operations:- Handled, charter flight operations, Customer queries & complains, Cargo arrival notifications, delivery order management, Customs Clearance, Transshipments to GCC/M. East by air/Land, POD up-dates to agents and GCC clients, billing & dispatch, debtor management, telex communication.TRAINING:  Dangerous Goods Course conducted by British Airways Job related training courses conducted by MEIRC, Dubai Leadership & Time Management. Customer Relationship Management Territory Management