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Global Outsourcing Expert and Independent Management ConsultantSkills & Knowledge · Strategic Planning · P&L Performance · Sales Management · Key Relationship Management · Operations Management & Transformation · Team Leadership & Development · Innovation & Continuous ImprovementSeasoned leader with wide-ranging experience in all aspects of international and Domestic business process outsourcing operations (non-voice back-office & voice) across domains. Proven track record of executing long term strategy, operational excellence, P&L management combined with a demonstrated ability to lead and exceed corporate goals and objectives. Strong capacity to deliver consistent progression in stakeholders’ satisfaction. Expertise in vendor management. Proactive approach to rapid expansion and change management. Proven ability to successfully manage within matrix environments. High analytical ability and strength in guiding teams to set up and deliver quality processes. Significant strength in people management and development of skills. Exemplary reputation for integrity and business ethics.Expertise in helping organizations to solve issues, create value, maximize growth and improve business performance and improve profitability. Provide objective advice and expertise, and help an organisation to develop any specialist skills that it may be lacking. Concerned primarily with the strategy, structure, management and operations of a company. Identify options for the organisation and suggest recommendations for change, as well as advising on additional resources to implement solutionsSpecialties: COPC Registered Coordinator CSP – (Release 4.0) - 2005Six Sigma Projects Champion (since 2000)
Xforia Global Talent & Technology Solutions
View- Website:
- xforia.com
- Employees:
- 185
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Senior Vice President - Sales - Asia PacificXforia Global Talent & Technology SolutionsBengaluru, Ka, In -
Chief Mentoring OfficerTika Data Dec 2023 - PresentBengaluru, Karnataka, IndiaAt Tika Data Services we offer the following:Data collection: We offer our clients a wide range of solutions for their data collection challenges: problems ranging from indoor localization to traffic monitoring, from social media monitoring to information retrieval quality on non-web devices. Data Cleaning: We offer to eliminate extraneous and unwanted artifacts of raw data, preparing them for annotation. Data Annotation: We annotate a wide variety of data formats including text, image and video. We do a full range of annotations in Computer Vision (CV), Natural Language Processing (NLP) and Internet of Things (IOT) domains. Computer Vision annotations: classification, bounding-boxes/polygons, landmarks, polylines, semantic segmentation, panoptic segmentation, cuboid, 3D point cloud annotations, human pose annotations. Natural Language Processing annotations: classification, intent labeling, sentiment analysis, NER tagging, POS tagging. Internet of Things annotations: classification. -
Chief Operating OfficerKrisin Nov 2023 - Present -
Chief Business OfficerKrisin Aug 2021 - Oct 2023Bangalore Urban, Karnataka, India -
Independent Management ConsultantIndependent Management Consultant Jan 2019 - PresentBengaluru, Karnataka, IndiaHelp organizations to solve issues, create value, maximize growth and improve business performance and imp[rove profitability. Provide objective advice and expertise, and help an organisation to develop any specialist skills that it may be lacking. Concerned primarily with the strategy, structure, management and operations of a company. Identify options for the organisation and suggest recommendations for change, as well as advising on additional resources to implement solutions.
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Chief Marketing OfficerViccacia Global Technologies Pvt. Ltd. Jul 2023 - Dec 2023Bangalore Urban, Karnataka, IndiaViccacia Global Technologies is an electronic product company with vision to design, develop and manufacture value added quality product solutions for OEMs/ consumers. We help customers make their product concept a reality, with end-to-end engineering and manufacturing services as a one-stop solution. We provide both built-to-print and design-to-print solutions. The company is headed by seasoned management with an ESDM industry background and rich experience. We are headquartered in Bangalore, India with state-of-the-art manufacturing units spanning over 8000 sq. ft. (expandable) at Coimbatore, India. All major manufacturing infrastructure and expertise are available to design, develop, and manufacture electronic products. -
Transformation Management ConsultantFhpl - Family Health Plan Insurance Tpa Limited May 2021 - Jun 2022Bangalore Urban, Karnataka, India -
Management Consultant At JeevitamJeevitam Sep 2020 - Jul 2021BangaloreRe-imagining College Placements and linking Livelihood Seekers to Livelihood Providers - with a differential strategy for Tier-1, Tier-2 and Tier-3 towns. Creating a partnership eco-system to execute the plan using a Social Entrepreneur model. Hosting a Weekly Webinar Series to bring to students - Livelihood, Skilling and Entrepreneurial opportunities in the new normal. The student community gets an opportunity to interact with eminent speakers who address the following for them:1. How to find suitable Livelihood Opportunities.2. How to re-skill or up-skill oneself for the Livelihood Opportunities available3. Get a chance to interact with people from various sectors to understand the new-age Livelihood Opportunities.4. Opportunities to become Entrepreneurs and help create Livelihood Opportunities -
Management Consultant At NextwealthNextwealth Feb 2020 - May 2020BangaloreDraw up a profitability road map for a center in Mysore and ramp up and stabilize a Healthcare voice process - establishing quality processes and demonstrate peak efficiency. Execute impeccable operational delivery during COVID19 lockdown by operating from a Work From Home environment. -
PresidentRuralshores Business Services Pvt Ltd Dec 2016 - Dec 2018BangaloreHead of the organization reporting to the Board of Directors, with an overall P&L Accountability of the world’s largest Rural BPO, a Social Enterprise with an annual revenue of 10.7 $Mn, 3500 employees in 15 centers across 8 Indian States, delivering over 100 processes to 23 blue-chip clients. Achieved a Social Responsibility Return on Investment Index of 1.49 -
Vice President - OperationsFirst Advantage Jun 2015 - Nov 2016Bengaluru Area, IndiaNorth America - Operations Head at the Global Operating Centre – for one of the largest background screening providers in the world (Headcount 700 – across 19 lines of business – total revenue of 250 $Mn). Responsible for running the operations and functional units (HR, Recruitment, Training, Finance, Technology & Facilities). First Advantage leads the industry, delivering over 16 million background screenings annually, with solutions designed to ensure candidates have the background skills, attitudes, and aptitudes - whether they are candidates, employees, contractors, or volunteers. -
General Manager (Operations), HyderabadWipro Bps Mar 2014 - Jun 2015Hyderabad Area, IndiaBusiness Head for processes of a US Corporation - specializing in Internet-related services and products which include search, cloud computing, software, and online advertising technologies. Won the account for my organization. Business Head for a multinational directories and internet services company headquartered in UK and has its origins in the yellow pages division of a privatized British telecommunications operator. (Headcount ~ 330 frontline and 24 supervisors – in Hyderabad – 9 Programs) (Headcount ~ 28 frontline and 1 supervisor – in Singapore – 7 Programs, 5 languages) and (Headcount ~ 25 frontline and 3 supervisor – in Kolkata – 1 Program) – Revenue ~ $5 Mn annually - responsible for the P&L of the business, running operations and functional units (HR, Recruitment, Training, Finance, Technology & Facilities) -
General Manager (Operations), Location Head KolkataWipro Bps Aug 2011 - Feb 2014Business Head for a Customer/Technical/Billing Support process for a UK Telecom Provider (Headcount ~ 1750 frontline and 380 supervisors- across Kolkata, Mumbai, Pune, Cebu and Manila - 4 Programs) and a US Corporation - specializing in Internet-related services and products which include search, cloud computing, software, and online advertising technologies (Headcount ~ 90 frontline and 20 supervisors – in Hyderabad – 2 Programs) – Revenue ~ $28 Mn annually - responsible for the P&L of the business, running operations and functional units (HR, Recruitment, Training, Finance, Technology & Facilities). -
General Manager - Operations, KolkataWipro Bps Feb 2011 - Aug 2011 -
Center Director - BangaloreConvergys India Services Pvt Ltd Apr 2007 - Aug 2010Business Head for Convergys in Bangalore (Headcount ~ 1600), - lines of business include Technical support, Telecom, Financial Services and Shared Services -. mostly US and some UK programs (voice and back office operations). (25 queues) – Revenue ~ $22Mn annually - responsible for the P&L of the business, running operations and functional units (HR, Recruitment, Training, Finance, Technology & Facilities).
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Director OperationsConvergys India Services Pvt Ltd Apr 2007 - Jan 2010Business Head for Technology Accounts (Headcount ~ 750), In-bound Technical/Customer Support Voice/Email/Chat/Web Response Programs (13 queues) – Revenue ~ $16Mn annually
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Group Manager - Microsoft Global OutsourcingMicrosoft India (R&D) Pvt Ltd 2005 - 2007Serve as the Source Material Expert for India specific services and technical support, as well as other BPO outsourcing within India. In partnership with Microsoft Global Outsourcing (MGO) Lines of Business (LOB) and internal business partners, lead the design, negotiations, consensus building, and overall planning for execution of support strategies. These strategies are driven to maximize customer satisfaction, while architecting creative models to maximize cost efficiencies. Manage a vendor outsourcing spend of $30 million. Coordinate Global Launches to track preparedness, assessing risks involved and create and manage a cost and operational model to handle contingencies. -
Center DirectorSykes Enterprises, Inc. 2004 - 2005Manage the delivery of support services of a call center having 750+ employees serving the needs of several Fortune 100 strategic accounts with multiple global operations, generating approximately $45 million in revenue annually. Focus on ensuring customer satisfaction, improved call efficiency, increased revenue, and improved employee product knowledge and training. -
Avp OperationsIseva Systems Pvt Ltd -> E4E Ltd 2002 - 2004Business Head for an Internet Service Provider account, 320 seats, In-bound Technical Voice Project -
General Manager Sales - South ZoneWipro 1999 - 2002At WeP I have been trained on Six Sigma Quality initiatives which is one of the best tools for Transactional Process Quality improvement. I have leveraged this tool extensively during the days I headed the Support Function and later during my Sales Function role and championed many projects effectively leading to both cost and efficiency benefits.Managed the South Zone Sales Team of 40 and had an annual revenue responsibility of $18 million. Oversaw and directed business operations to include multiple regional offices management, staffing and strategic definition as well as implementation encompassing fiscal budgetary responsibility. -
Business Manager - WarrantyGodrej (Ebe Division) -> Godrej Pacific -> Tech Pacific -> Ingram Micro 1991 - 1999I worked with Tech Pacific (now Ingram Micro), for eight & half years, and it is with them that I began my career in 1991. I joined them in their materials planning division for dot matrix printers and moved on to their customer support function. I had the privilege of having an excellent exposure to the IT & Office Automation industry, by virtue of heading the Customer Support activity of Tech Pacific initially as a profit centre and later as a cost center, with specific focus on warranty logistics management.
Mohan Kg Skills
Mohan Kg Education Details
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Operations & Marketing -
Electrical -
St Joseph'S College Of Arts & Science, BangalorePhysics, Chemistry, Mathematics & Biology -
The Frank Anthony Public School, BangaloreClass-8 Till Class-10 -
Hindi High School, KolkataClass-Lkg Till Class-7 -
Nava Nalanda, KolkataNursery
Frequently Asked Questions about Mohan Kg
What company does Mohan Kg work for?
Mohan Kg works for Xforia Global Talent & Technology Solutions
What is Mohan Kg's role at the current company?
Mohan Kg's current role is Senior Vice President - Sales - Asia Pacific.
What is Mohan Kg's email address?
Mohan Kg's email address is kg****@****snl.com
What is Mohan Kg's direct phone number?
Mohan Kg's direct phone number is (844) 718*****
What schools did Mohan Kg attend?
Mohan Kg attended Xlri Jamshedpur, Rv College Of Engineering, St Joseph's College Of Arts & Science, Bangalore, The Frank Anthony Public School, Bangalore, Hindi High School, Kolkata, Nava Nalanda, Kolkata.
What are some of Mohan Kg's interests?
Mohan Kg has interest in Poverty Alleviation, Social Services, Children, Education.
What skills is Mohan Kg known for?
Mohan Kg has skills like Outsourcing, Team Management, Team Leadership, Service Delivery, Bpo, Management, Vendor Management, Program Management, Operations Management, Strategic Planning, Process Improvement, Offshoring.
Who are Mohan Kg's colleagues?
Mohan Kg's colleagues are Bharathan Duraisamy, Thirumeninathan V, Sarah Awuor, Shyam Seth, Murali Ca, Solai Rajan, Varun Upadhyay.
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