 Responsible for the end to end Operations, Sales, Demand and P&L of entire Bangalore (Rs.60 Lakhs/Month revenue) Maintained around 1000+ two wheelers (Including Harley Davidson, RE, Impulse, Extreme, X-Pulse, Splendor, HF Deluxe, Destini, Pleasure plus, Xoom, Hero VIDA (EV). Managed a team of 25+ Individuals with the direct reporting of 4 Managers. Identify the warehouses in across the Bangalore & created a Mother hub & including small hubs across the city (Building the business from the starch). Achieved the utilization of 95% within the three months of the launch by conducting lot of campaigns, Programs in malls & via our EV experience center. OKRs – Reduce customer high friction to <8%, Responsiveness & Resolution timeliness & 20% Prefect trips to be achieved (which is greater than the other cities). Immediate firefighting in Home delivery timeliness and Cancelation control process. Building processes & products to reach 95% timely delivery and reduce cancellation to less than 2% in the city. Built and implemented the pricing strategies and scaled up HD bookings to 90%. Providing ETR (Extended Test Ride) to our new product (EV – VIDA) launch in Hero Moto Corp through our executive’s. Our people will explain the product to the customer & convert the ETR into successive product sale. Driving lead growth through BTL activities with a team of 10 and added 50-60 conversions every month which contributed 25% of overall conversions for the hubs. Reduced service cost up to 30% by diversifying the vendors & making up refined SLA’s. Maintaining the CRM team in the city for understanding the customer quires, breakdown support, Product explanation & Service related issues. Device, test and set up new process to slim the operational costs across all segments of business and growth. Tracking the vehicle performance (Mileage, Harsh braking, rash driving) including the vehicle location by using our GPS tracker device (Loconav & Opspod)

◆Maintaining around 3000 all types of Cars across pan India at 5 locations & taking care of City operation, Revenue Generation, Asset maintenance, marketing strategies, Maintaining CRM team in TN region & Kerala.◆Providing immediate customer care service support to resolve product issues and drivers complaints.◆Develop periodic transportation capacity plans based on historical data & business forecasts.◆Interaction with OEs on aggregate failures and suggesting modifications or improvements.◆Reports on Special Observations,Product Performance to top management and interaction with Product Development team on failures/modifications/improvements.◆Technically supporting field to improving response & restoration levels on breakdowns.◆Examining latest marketing trends, tracking competitors activities and providing valuable inputs for fine- tuning service strategies. ◆Generate the MIS reports.◆On-boarding lots of vendors in assigned region for supporting enroute breakdowns.◆Focusing in vehicle Uptime by ensuring ONTIME delivery in workshop for both Major & Minor jobs.◆Achieved 100 percent in making the vehicle ONROAD within 24 hours for all types of breakdowns.◆Campaign monitoring and follow up with every workshop for quick completion.◆Installation of latest equipment and Implementation of 5S in workshops to reduce manpower and improve quality of service, creating new benchmark with every outlet activation.Follow up & Ensuring Jobs, technicians are carried under SOP on within the ROT. ◆Educating the new parts & modifications awareness between the technicians & follow up the modification status.◆Assisting/Visiting Field team and organizing meetings for unresolved/new Product complaints. To monitor all vehicles and reporting product complaints to HO team.Our main aim was giving more satisfaction in ◆Pre-inspection, Schedule maintenance & Supporting for breakdown 24*7 services.

I am handling service experience with commercial vehicles of BOSS,GURU,2516XL, IL models & TATA 2518.Conceptualizing & implementing service plans for accomplishment of business goals across the assigned regions.Reports on Special Observations,Product Performance to top management and interaction with Product Development team on failures/modifications/improvements.Handling tyre inspections with the help of JK team & Rectifying the tyres worn out issues.Technically supporting field to improving response & restoration levels on breakdowns. On-boarding lots of vendors in assigned region for supporting enroute breakdowns.Installation of latest equipment and Implementation of 5S in workshops to reduce manpower and improve quality of service, creating new benchmark with every outlet activation.Now looking for new opportunities

*Working as a team to improve service level for our vehicles to increasing the customer level and giving more confident to customer for choosing our company product.*Handling customer and addressing to customer complaints, reducing the complaints and giving more satisfaction to customer.*Attending and addressing breakdown complaints, if any product related issues found, analysing the failure and reporting to Manufacturing plant and HO.*Giving training to staff and works manager on all new implements done in the vehicles with modules.*Achieving dealer targets by motivating the dealer staff and manager.*Giving more lifetime for our Services and reducing the customer complaints.