Mohankumar V Email & Phone Number

Bengaluru Area, India

Bengaluru Area, India

- Managing content of Invensys, SharePoint based websites- Supporting 9 different languages and 13 websites- Managing web content in accordance with the schedule- Involved in products web page design for 7 different Brands- Helping the Graphics designing team in creating Promotional advertisements and email newsletters- Managing the Web publishing projects of regional websites- Arranging weekly calls with the regional site owners to use metadata and other method in order optimise search engine position- Updating and maintain time-sensitive content- Reporting web traffic metrics for 13 different websites with the help of Google Analytics- Generating standard and ad-hoc metrics reports- Analyzing website usage statistics and suggesting ideas for traffic increase

Bengaluru Area, India

Bengaluru Area, India

- Managed a team of 7 members supporting NA and EMEA regions- Project management of content publishing project- Coordinating with the Functional/Technical team to design and develop Project requests- Implementing short/long-term plans for achievement of process objectives- Keep the project manager and product committee informed of task accomplishment, issues and status- Internal Quality check on the production of team and preparing reports on quality of output- Work Flow Management and proper allocation of request among the team members- Responsible for training new hires within the team- Assure that the team members have the necessary education and training to effectively participate on the team - Supervising customer service operations for rendering and achieving quality services; providing first linecustomer support by answering queries & resolving their issues, ensuring minimum TAT- Providing support to Partner Portal site by troubleshooting and fixing the content and audience issue reported by the external partners / internal users- Customer Relationship Management- Knowledge on Omniture tool (Site catalyst) (Online Web Analytics tool)- Knowledge on Vovici tool (Online survey tool)- Knowledge on Business Objects

Bengaluru Area, India

- Preparation and analysis of web metrics reports to the content owners and management of HP Partner Portal- Analyzing the usage report and assigning action plans to the operations team to increase partner visits- Preparation of health dashboard for the Partner Portal website- Reviewing partner survey comments with the Gatekeepers of Portal area and developing action plans to create partner satisfaction- Providing regular updates to the onshore Business Analyst about Content publishing requests and Portal Metrics - Part of publishing projects as metrics lead

Bengaluru Area, India

- Managing content on NA HP Partner Portal- Interacting with the US Business Team to ensure updated content is published on NA Partner Portal- Coordinate with Clients / Portal Specialist to ensure the business information is delivered to the intended audience- Specialist in selecting complex audience to Portal pages- Involved in (UAT) User Acceptance Test of the internal applications for new project releases