UDAAN is India’s largest B2B E-Commerce platform. It has operations across various categories Including lifestyle, electronics, home and kitchen, staples, fruits and vegetables, FMCG, pharmacy, toys and general merchandise. It is a One stop shop for all business requirements in the B-2-B space. BAU ActivitiesITAM professional with experience in ITAM roadmap planning and implementation, spanning the entire IT asset lifecycle that covers both hardware and software asset management, managing and overseeing all the assets in an organization's IT environment. Asset usage analysis & budgeting, vendor negotiations, hardware & software contract renewals, building capabilities in high impact with ITAM team.End to End solutions as per ITAM process (Asset identification, Tracking, Maintenance). Forecasting of IT Asset, Procurement of IT Asset, Allocation & Recovery, Disposal Process, FAR reconciliation, People Management, Business Meetings, Monitoring Tickets SLA.Proficient in prioritizing and completing tasks in a fast-paced environment and recognized for ability to build relationship with team members, guiding & mentoring them to carry day-to-day Operations as per ITAM process & procedures agreed with stakeholders.Achievements:Lead the collection & analysis of stake holders feedback data for On-boarding & Off-Boarding process, identified key areas of service improvements. Implemented changes that led to a 40% increase in user & stakeholders’ satisfaction and 25% reduction in complaints.Lead the role in appointing a third-party agency for PAN India to recover assets from some of the resigned candidates (who not submitted the company asset) and who are all marked as absconded and observed very good progress with rigorous follow-ups.Lead a role in procuring a new Apple M1 Pro chip Mac mini, which replaced the previous MacBook with Intel-chip based model in the lineup, which in reducing the 50% of company Capex cost.

Understand project scope, goals and deliverables of the Project.Help project team to plan and schedule project timelines. Effectively communicate project requirements to team members and stakeholders.Identify and resolve issues and conflicts within the project team.Liaise with project stakeholders on an ongoing basis.Develop and deliver progress reports, proposals, requirements documentation, and presentations.Develop best practices and tools for project execution and management

As an operations Manager, responsible for building up working knowledge and the client’s working environment, transition management, and steady-state operations. Responsible for the ITIL-based proactive client service management, as well as the weekly and monthly reporting processes. Additionally, responsible for risk recording, signoff assessment, security, and contractual risk of the managed clients. Responsible for providing technology support for Wintel, AIX, Linux, Storage, VMware, Database, back up, and Network teamResponsible for ensuring that the processes were kept updated and accurately reflected the customer environment & also liaised with all internal service delivery teams to ensure consistent high-level service for clients

Responsible in resolving post sales technical issues (Technical Support Engineer) for PCs and electronicgadgets for U S customer queries over phone and e-mail.