With a Master of Computer Applications from JSS Science and Technology University and a Bachelor of Science(Cs) from the University of Mysore, I am currently thriving as a Software Support Analyst at Aurigo Software Technologies. My core competencies lie in providing robust technical support, managing Salesforce tickets effectively, and enhancing software support processes to ensure high customer satisfaction.Results-driven Software Support Analyst with 2.5 years of experience at Aurigo Software Technologies, specializing in Software analysis, technical support, and software troubleshooting. Proven expertise in analyzing and resolving complex software issues, ensuring minimal downtime and optimal performance. Recognized for enhancing support processes, achieving a 90% end-user satisfaction rate, and maintaining SLA compliance. Strong communicator adept at collaborating with cross-functional teams, including developers, testers, Business analysts, and project managers, to align solutions with user needs. Committed to delivering exceptional customer service and continuous improvement in support operations.My goal is to continuously contribute to a culture of innovation and efficiency, bringing diverse perspectives to meet our collective objectives.