- Managed Fastag dispute resolution and conducted GL Recon- Oversaw dispute resolution process for Fastag disputes, handling communication with customers, initiating chargeback requests, and collaborating with NPCI and ACQ Bank until successful closure- Efficiently addressed different types of disputes such as Customer Disputes, SR Disputes, Channel Partner Disputes, and also maintained Monthly MIS reports- Used critical thinking to Work down problems, evaluate solutions and… Show more - Managed Fastag dispute resolution and conducted GL Recon- Oversaw dispute resolution process for Fastag disputes, handling communication with customers, initiating chargeback requests, and collaborating with NPCI and ACQ Bank until successful closure- Efficiently addressed different types of disputes such as Customer Disputes, SR Disputes, Channel Partner Disputes, and also maintained Monthly MIS reports- Used critical thinking to Work down problems, evaluate solutions and makedecisions- Streamlined processes by updating VRN and KY data, handling delivery partnerinvoices efficiently, closing Fastag accounts promptly, and ensuring timelycustomer refunds.- Optimized handling of corporate customer inquiries and correspondence Show less

- Served as the primary point of contact for providing reconciliation services to Lakshmi Vilas Bank across multiple product lines like UPI, IMPS, NFS,VISA,and RUPAY.- Our end-to-end payment solution in LVB was enhanced using ISG software.- Consistently conducted daily comparisons between Mirror GL and Bank offline GL to ensure accurate financial reporting.- Managed dispute resolution for various card products including NFS, VISA, RUPAY, IMPS, and UPI across Acquirer, Issuer and… Show more - Served as the primary point of contact for providing reconciliation services to Lakshmi Vilas Bank across multiple product lines like UPI, IMPS, NFS,VISA,and RUPAY.- Our end-to-end payment solution in LVB was enhanced using ISG software.- Consistently conducted daily comparisons between Mirror GL and Bank offline GL to ensure accurate financial reporting.- Managed dispute resolution for various card products including NFS, VISA, RUPAY, IMPS, and UPI across Acquirer, Issuer and ONUS Complaints.- Provided Customer Credit and Debit Bach (Outstanding Entries) promptly within prescribed timeline.- Managed and responded to email inquiries with swift turnaround time.- Produced monthly and year-end closing statements, financial documents and invoices. Show less