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Mohanraja Eswaran is listed as Voice Engineer | Freelance UCCE Trainer| UCCE | ICM & CVP Call Studio Scripting | ECE| CUIC | CUCM | B&S SMC | Informix & MS SQL | SSIS | Win & Linux OS | SFDC| Networking | Virtualization | Shell, Python based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Mohanraja Eswaran.
Mohanraja Eswaran previously worked as Voice Engineer at World Partners Solution and Principal Consultant at Inspiredge It Solutions.
A competent professional with 5 years & 10 months of experience in Cisco IP Telephony and Cisco Unified Contact Center solutions. Primarily involved in complex ICM & CVP scripting. Skilled in Cisco UC, Cisco UCCE, Cisco CUC, Cisco CUIC, Cisco CVP, SMC, SSMS, SSIS, Windows server administration and Routing & Switching.
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Changi, Singapore
Project Work:===========---> Implemented Cisco Enterprise Chat and Email (ECE) system - Distributed Model extended to 14 different servers to adhere DBS’s security Policy.---> Migrated Bank’s Singapore Contact Center from 2K Agents PCCE deployment to 12K Agents PCCE System.---> In house Speech To Text (STT) application for Agents - Handled Cisco Infra.
Hyderabad, Telangana, India
Key Responsibilities:- Offshore Primary UCCE Engineer supporting 30+ client’s UCCE, PCCE and UC Infrastructure.- Primarily work on complex service requests including but not limited to new Queue/Call Flow creation in ICM or CVP VXML application development.- Perform minor implementations or rebuild of any UC, UCCE, ECE components that are only part of.
Bengaluru, Karnataka, India
Key Responsibilities:- Actively acknowledge and work on high priority cases anything related to customers’ CISCO Contact Center environment.- Work on New & modification requests on call flow (ICM Script editor & VXML call studio), verify holiday lists, holiday prompts based on the customer schedule and make sure everything is updated in ICM script..
Bengaluru, Karnataka, India
Project Work:===========- Implemented Custom DB to sync data from Salesforce Cloud Database and Dynamic Generation of Voice Grammar files using MS SQL Server Integration Services (SSIS).Key Responsibilities:================- Manage and look after customer’s Cisco UCCE solution, UC Infrastructure and third-party components to provide best operational.
Bengaluru Area, India
Key Responsibilities:- Manage customer’s remote Cisco IP telephony and UCCE infrastructure comprised about 7 CUCM clusters.- Deliver support for issues related to CUCM, Unity connection and UCCE by acknowledging related Incidents generated in Service Now andresolve them within SLA.- Handle MACD tasks in all IPT and Agent Call Manager clusters.- Execute.
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Mohanraja Eswaran is listed as Voice Engineer | Freelance UCCE Trainer| UCCE | ICM & CVP Call Studio Scripting | ECE| CUIC | CUCM | B&S SMC | Informix & MS SQL | SSIS | Win & Linux OS | SFDC| Networking | Virtualization | Shell, Python.
Mohanraja Eswaran is based in Singapore, Singapore, Singapore.
Mohanraja Eswaran has worked for World Partners Solution, Inspiredge It Solutions, Cameo Global, Inc., A New Era Technology Company, Servion Global Solutions, and Tech Mahindra.
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