Mohan Rajagopal Email & Phone Number

IT professional with experience in application development, production support, implementation, project management and leading dual shore distributed IT teams. • Extensive hands-on experience in application development, production support, implementation, project management, data analytics, workload automation, managing vendors and coordinating complex conversion projects.• Fluent understanding of SDLC, Agile, ITIL and project management.• Experience defining, developing and implementing complex business applications using both Agile development methodology and traditional waterfall methods.• Responsible for managing and supporting mission-critical high-availability 24X7X365 production systems.• Implemented ITIL based IT Service Management System• Supervising daily production activities to ensure timely and effective reporting, tracking, follow-up and coordinate communications between Operations, Product Development, Infrastructure, Client Relationship, external clients and vendors as needed.• Responsible for Incident and Problem management - logging, prioritizing and resolving incidents and track them against various SLAs.• Monitoring system availability in collaboration with the infrastructure team and perform interpretive analysis on dashboards to identify problems.• Own incidents/problems,work to get to detailed root cause analysis,suggest workarounds and/or solutions for recurring issues, do performance tuning and implementing coding standards.• Recruit new associates globally.Provide supervision for direct reports including contractors, establish performance goals and provide coaching for associate development• Excellent leadership,presentation,management and communication skills • Experience in Healthcare and Manufacturing Industries Hands-on result oriented professional who enjoys working in fast paced dynamic environments.

Listed skills include Software Development, Oracle, Business Analysis, Quality Assurance, and 31 others.

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  Indian Institute Of Social Welfare And Business Management

  Information Systems