At Transkart, We are building an online marketplace for freight transportation booking, focusing initially on logistics between cities.

• Manage and supervise the records management service operations team in areas of performance, managing a team of 100+ members.• Responsible for scheduling and planning of trucks and manpower on daily basis• Communicate between RMS Customer service/Administrative departments and Operations team to ensure efficiency and accuracy.• Monitor hired manpower/truck costs and ensure that the best economies of scales are achieved on a monthly basis• Contact with current customers to… Show more • Manage and supervise the records management service operations team in areas of performance, managing a team of 100+ members.• Responsible for scheduling and planning of trucks and manpower on daily basis• Communicate between RMS Customer service/Administrative departments and Operations team to ensure efficiency and accuracy.• Monitor hired manpower/truck costs and ensure that the best economies of scales are achieved on a monthly basis• Contact with current customers to ascertain levels of satisfaction with current services• Respond to and solve customer complaints within 24 hours• Ensured the systems and processes are followed diligently at all level within Operations and customer service team• Knowledge in RSSQL System & ensure daily work orders are checked, amended and closed as per job performed.• Monitor stock level of materials and ensure adequate levels are maintained• Identify and implement on service improvement opportunities together with leaders• Comply with all health & safety rules and regulations and ensure all staff is aware on same• Preparation & Analyze the daily / monthly reports to improve further• Responsible for general upkeep of records centre including the Media/Security Vault• Planning and execution on new projects• Allocate warehouse staff to efficiently and effectively complete all loading,unloading and internal movements of shipments within all departments with assistance• Ensure all internal audits are up to date Show less

• Managed wing to wing centralized records management centre for all loan business• Responsible for handling file boarding, mortgage and non-mortgage documents, bounced PDC’s, cash card applications, leased documents and maintaining at CSPF• Maintaining site administrative activities, controlling site safety measures and improving the infra structure activities at branch• Maintaining TAT for retrieval and boarding the requested documents and understand the business requirements… Show more • Managed wing to wing centralized records management centre for all loan business• Responsible for handling file boarding, mortgage and non-mortgage documents, bounced PDC’s, cash card applications, leased documents and maintaining at CSPF• Maintaining site administrative activities, controlling site safety measures and improving the infra structure activities at branch• Maintaining TAT for retrieval and boarding the requested documents and understand the business requirements completely to monitoring the process and TAT• Responsible for employee credit card sourcing for all GE business employees in TN• Responsible for solving the customer issues for SBI Cards under Project Milaap• Publish daily and monthly MIS to business about the activities done• Ensured 100% compliance and business guidelines adherence• Published timely MIS to business and stake holders with the details of documents held and pending to be received to reduce the pendency percentage• Serviced PAN India customer service retrievals in committed TAT Show less

• Responsible for Collection Recoveries for the products Personal loans, Two wheeler loans, Consumer durables, Mortgage for Coimbatore, Erode & Tirupur locations• Been Responsible for high vintage nonperforming assets cracking• Appointing and handling collection agencies and monitoring the performances on daily basis • Responsible for settling and handling legal issues and taking vital steps to solve the cases• Responsible for month-on-month collection deliverables vis-a-vis to… Show more • Responsible for Collection Recoveries for the products Personal loans, Two wheeler loans, Consumer durables, Mortgage for Coimbatore, Erode & Tirupur locations• Been Responsible for high vintage nonperforming assets cracking• Appointing and handling collection agencies and monitoring the performances on daily basis • Responsible for settling and handling legal issues and taking vital steps to solve the cases• Responsible for month-on-month collection deliverables vis-a-vis to target assigned• Trained and ensured the field executives and agencies as per the compliance norms and regular visits to collection agencies for a periodic audit• Adhered to the companies collection policies and integrity policies Show less

• Agency Manager handling collections for all products ( Car loans, Commercial Business loans, Two wheeler loans, Personal loans ) for Coimbatore & Spokes locations including Ooty, Coonoor, Mettupalayam, Tirupur, Pollachi & Udamalpet.• Responsible for delinquent management in the particular location on the portfolio assigned and expected to perform as a team leader, guide and as a facilitator for the staff and vendor at the disposal• For effective discharge of duties, agency manager… Show more • Agency Manager handling collections for all products ( Car loans, Commercial Business loans, Two wheeler loans, Personal loans ) for Coimbatore & Spokes locations including Ooty, Coonoor, Mettupalayam, Tirupur, Pollachi & Udamalpet.• Responsible for delinquent management in the particular location on the portfolio assigned and expected to perform as a team leader, guide and as a facilitator for the staff and vendor at the disposal• For effective discharge of duties, agency manager need to interact with other departments/functions like businesses, credit, operations and legal team.• Solving customer queries and identifying legal issues and to maintain continuous contact and good relations with the customer throughout the tenure of the loan. Show less