Leading a team of 35 staff members achieving customer satisfaction and relevant financial KPIs

Managing the service, pre-delivery and detailing teams in Southport and Burleigh Heads. Managing a team of 55 staff members to ensure service department KPIs are achieved.

Led the Toyota, Ford, Isuzu Ute and Hino dealerships in Muswellbrook - ensuring sales KPIs, net profit and CSI targets are met and exceeded. Ensuring vehicles sales, service, parts,used cars departments are achieving and exceeding the targets.* Dealership consists of 50 plus staff members and monthly sales of 80 to 100 motor vehicles. * Direct reports - 3 New Vehicle Sales Managers and Used Vehicle Sales Manager, F&I Manager, Parts Manager and Service Manager.* Overseeing the end… Show more Led the Toyota, Ford, Isuzu Ute and Hino dealerships in Muswellbrook - ensuring sales KPIs, net profit and CSI targets are met and exceeded. Ensuring vehicles sales, service, parts,used cars departments are achieving and exceeding the targets.* Dealership consists of 50 plus staff members and monthly sales of 80 to 100 motor vehicles. * Direct reports - 3 New Vehicle Sales Managers and Used Vehicle Sales Manager, F&I Manager, Parts Manager and Service Manager.* Overseeing the end to end processes within the dealership.* Liaising with vehicle manufacturers, distributors, suppliers and customers to maximise the performance of the dealership.AchievementsMuswellbrook Toyota won Gold Award at Toyota Access ERO Dealer of the Year Awards 2016. Ford Champion Dealer Award for highest percentage sales achievement over target in 2016 - 2017.Consistently achieved sales, service and parts sales targets set by Toyota, Mitsubishi and Ford. Achieved full Toyota TSM certification (Japan) and TFL certification.Improved workshop efficiency by 35% in 6 months. Show less

Led the Nissan, Volkswagen and Suzuki Service Departments - ensuring the net profit, labour sales, CSI and CSS targets are achieved and exceeded. The department also carried out used cars reconditioning of approximately 80 cars per month for our used cars department. Led a team of 15 technicans and 6 frontline staff members. Consistently achieved and exceeded KPIs set by Nissan,Volkswagen and Suzuki Australia.AchievementsVolkswagen Aftersales Champions Program Winner… Show more Led the Nissan, Volkswagen and Suzuki Service Departments - ensuring the net profit, labour sales, CSI and CSS targets are achieved and exceeded. The department also carried out used cars reconditioning of approximately 80 cars per month for our used cars department. Led a team of 15 technicans and 6 frontline staff members. Consistently achieved and exceeded KPIs set by Nissan,Volkswagen and Suzuki Australia.AchievementsVolkswagen Aftersales Champions Program Winner 2013 - won the overseas trip by Volkswagen Australia to New ZealandImproved Nissan CSI rankings to second best among Category-A dealers (large dealerships) in Australia; Volkswagen CSS results consistently in the top 10% dealers in Australia and achieved number one position for CSI multiple times.Consistently achieved and exceeded labour sales and gross profit targets – exceeded the service department sales target by up to $70,000 per month; doubled the service department net profit over a period of 6 months. Consistently achieved record sales in service department and 120% plus efficiency from technicians. Improved customer retention significantly and this is resulted in improved labour sales and parts sales. Significantly reduced staff turnover in the service department and brought stability to the service department. Show less

Assistant Service Manager - working with a team of approximately 15 technicians and 3 apprentices. Played active role in ensuring the service department net profit, labour sales, CSI and training targets are met. The service department always achieved and exceeded the targets. CSS targets improved to second best in Australia during my tenure.

Senior level position at head office responsible for the set up and management of Barloworld Technical Training Centres in South Africa. Also responsible for managing technical trainers and administrators, liaising with the relevant government departments and car manufacturers regarding technical training of apprentices, technicians and frontline staff of the service departments in all the 60 Barloworld motor dealerships in South Africa. Barloworld Motor dealerships include Audi, Alfa Romeo… Show more Senior level position at head office responsible for the set up and management of Barloworld Technical Training Centres in South Africa. Also responsible for managing technical trainers and administrators, liaising with the relevant government departments and car manufacturers regarding technical training of apprentices, technicians and frontline staff of the service departments in all the 60 Barloworld motor dealerships in South Africa. Barloworld Motor dealerships include Audi, Alfa Romeo, BMW, Chrysler, General Motors, Ford, Freightliner, Mercedes Benz, Jeep, Mazda, Land Rover, Mitsubishi, Nissan, Opel, Subaru, Toyota,Volkswagen and Volvo dealerships. Other responsibilities include:• 5 Direct Reports: 3 Technical Trainers (Johannesburg and Cape Town) and 2 Administrators (Johannesburg and Cape Town)• Apprentice recruitment and development in all the regions. This involved recruiting approximately 70 apprentices per year. Responsible for training management of approximately 300 apprentices with Barloworld Motor.• Project Management: Set up of new training centers including managing budget, project timelines, external service providers, procurement and resources.• Technical lead in developing specs of tools and equipment for technical training centers.• Development of career development paths for Barloworld Motor technicians.• Overseeing development of technical manuals and training material.Achievements Successfully completed training centre set up in Cape Town and Johannesburg within agreed time and within budget. Successfully recruited 140 automotive apprentices for Barloworld Motor. Successfully managed the training and development of 300 automotive apprentices. Managed a yearly technical training budget of approximately 9 million SAR. Barloworld Motor training department was subsequently awarded the Best Training Company Award by Manufacturing and Engineering Related Sectorial Education and Training Authority (MERSETA). Show less