Experienced Senior Support Engineer with a strong background in providing high-quality technical assistance and support for Atlassian products. Skilled in coaching, operations management, problem-solving, project collaboration, and new engineer onboarding. Proficient in generating detailed reports for business stakeholders. A dynamic and accomplished engineer specializing in Site Reliability Engineering (SRE), troubleshooting, and incident management.I am a certified Blackrock SRE with extensive experience in the SAAS industry, demonstrating adaptability in diverse work environments. I am recognized for my meticulous attention to detail and adept management of multiple tasks under pressure. I hold a Bachelor of Engineering (BE) in Information Technology Engineering from BPUT Odisha.In my current role at Atlassian, I serve as a dedicated Senior Support Engineer, providing top-tier technical assistance and support for Atlassian products Opsgenie & Statuspage. I am proficient in coaching, handling operations, problem-solving, working on projects, and onboarding new engineers. I excel in creating detailed weekly and monthly reports.Throughout my career, I have consistently demonstrated the ability to act as a senior point of contact for customer support, handle escalated issues with efficiency and expertise, provide technical guidance and mentorship to junior support engineers, and collaborate with cross-functional teams to address customer needs and improve product functionality.I am passionate about fostering a collaborative and supportive team environment and am experienced in mentoring and coaching junior team members. I thrive in fast-paced and dynamic work environments, adapting quickly to changing priorities and requirements. I have a proven track record of delivering exceptional customer support and driving customer success.