Promoting client dealerships to bring foot traffic into the business inorder to increase profitability for the client and therefore the contractedcompany.

Writing automotive blogs and discussion forum's for vendors and dealership personnel to engage with.

Managed social media accounts and marketing correspondence acrossmultiple platforms as well as managing and responding to reviews onthird party sites.Hosted monthly focus group meetings to improve the company andemployee moraleWorked directly with management to handle escalated customer andinternal issues and reviewed tasks of other employees to make sure theyappropriately assigned.

Reviewed and analyzed merchant accounts to proactively spot issuesregarding interchange, funding or any other potential merchant businessimpact, while simultaneously participating in a proactive lease pilot withpilot team and contract extension team.Team Lead for second shift, taking supervisor calls, submission of ticketsand outages, and floor-walking to assist agents with operational andproduct questions and training.Resolved merchant inquiries related to escalated issues with theirequipment, cardholder disputes, billing, and reviewing documentationfrom the issuing banks and merchants to ensure supported documentshave been provided.