Mohammed Arshad Email & Phone Number

Hyderabad, In

Bengaluru, Karnataka, India

• Responsible for monitoring service levels, identifying trends, periodically reporting to service stakeholders, and assisting in continual service improvements by producing dashboards using Tableau.• Extraction of data and joining multiple tables using SQL queries to retrieve data needed for analysis.• Extensive data cleaning and transform data using Excel and SQL.• Support the development, optimization, and enhancement and maintenance of Tableau workbook.• Created Dashboards for various Internal Services ,to track their usage along with stats, to help avoid service failures and report the Suspects to respective teams.• Generated advanced Tableau dashboards for QA Team, to help them track a Total of 400+ Testcases for each release Cycles and send automated Report every day during Release.• Responsible for Creating dashboard's that help QA Team identify most used products ,out of 50+ types of products that are booked during regression cycle.

Bengaluru, Karnataka, India

• Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.• Created Dashboards for multiple teams, to enable them to check for DB space , Large tables , zombie tables, DB access. and much more detailed information.• Involved in creating Hierarchies for proving drill down option for the end user.• Providing DB Access to New Onboarded Members, Checking DB space ,Connecting and Coordinating with Multiple Support Teams for DB related issues.• Reduced dashboard and DB problems by 40% ,by determining the underlying Issues.• Handled massive quantities of business intelligence data, personally managing as much as 40 terabytes.• Generated advanced Tableau dashboards with quick/context/global filters, parameters and calculated fields that allowed to track and improve Clients Database needs by 12% within a month.

Chennai, Tamil Nadu, India