Distributed Desktop / Server Support Specialist• 17 yrs. extensive experience in all aspects of help desk and end point activities.• Troubleshooting skills and problem resolving capabilities involving MS Windows 95, NT, 2000, XP, 7 and 8• Win7 and XP deployment experience for 1000+ users.• Skilled in resolving complex network, front-end, application and connection issues.• Helping virtualization clients with virtual device and connectivity issues. • Ability to use installation logs and reports to resolve technical issues.• Utilizing remote support, troubleshooting and monitoring tools (RTS, REMOTE ASSISTANCE) for problem solving.• Multi-platform (desktop, laptop, mobile) understanding of hardware, software and installations.• Experience with multiple issue tracking and ticketing systems.• Experience with thin clients(WYSE) and their troubleshooting.• Experience with MS Office products. Share-point,• Working with MS Outlook and Exchange installations and problems and user support.• Day to day involvement in solution providing, escalations, and customer reach-out activities with stress upon quality and timeliness.• Experienced in working with vendors (Xerox, HP, RICOH) to resolve most printer issues.• Responsible for service metrics and escalations.• Leading team of motivated individual for integration activities involving restacks, mail and data merge.

Community Service Organization, representing close to 100 households. Responsibilities included planning, management and execution of community and religious services and operational affairs.