•Develop strategic roadmaps for data centers, user device platforms, monitoring tools and security as it relates to the IT Operations area. •Oversee the 24 X 7 operations of IT Infrastructure, ensuring systems and teams meet SLA performance objectives. •Ensure that infrastructure is meeting best practices and standards and are effectively monitored and meeting performance requirements. •Develop strategies and support plans to consistently exceed service levels in a highly dynamic and fast changing application environment; proactively identify resource gaps and propose mitigation plans. •Implement effective problem management processes to identify and proactively remediate incident trends. •Ensure that all IT Operation’s teams are aligned with business needs. •Lead the organizational unit including organizational structure design, job descriptions, personnel development and scheduling, recruitment and performance evaluation. •Prepare and manage budget for the IT Operations area. •Oversee the planning, procurement, implementation, operations, maintenance and obsolescence of the Associations’ technology assets. •Manage vendors and service providers including SLAs, RFIs, RFPs and contracts as it relates to IT Operations. •Formulate and maintain policies, procedures and documentation for the IT Operations area. •Demonstrates flexibility and diplomacy to ensure the effective resolution of competing demands and priorities that are reflective of sound judgment and strong problem-solving skills. •Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).•Manage the process of providing reliable tape and disk backups, oversee quarterly backup validations and ensure full system recovery documentation is current and complies with IT standards.•Participate in decision-making activities related to the production IT application, hardware, and software.

• Create department budget and control expenses as necessary for compliance.• Demonstrate professional, positive, and approachable attitude/demeanor and discretion. Demonstrate sensitivity in handling confidential information.• Performing Asset management for Software /Hardware and analyses the needs for all sectors tracking and mapping for the Assets providing the reports for the high level management.• Created the first Project management methodology for the IT department • Plans, organizes, and integrates cross-functional information technology projects to deliver specific measured results to the business.• Develops project plans, goals, and budgets; identifies resources needed, develops schedules and methods for measuring results.• Guides and performs strategic analysis for the project.• Organizes and manages all phases of the project to ensure on-time completion.• Ensures technical proficiency and productivity of project staff and arranges for training as necessary.• Assembles and coordinates project team members; assigns individual responsibilities.• Prepares requests for proposals and conducts all necessary meetings to facilitate selection of project services and products.• Monitors contracts including review and approval of pay requests and change orders; maintains regular communication with service provider.• Develops project scope and objective documentation.• Provides written communications on project status to the Member boards

•Install and support LANs, WANs, network segments, Internet, and intranet systems.•Install and maintain network hardware and software.•Analyze and isolate issues.•Monitor networks to ensure security and availability to specific users.•Evaluate and modify system's performance.•Identify user needs.•Determine network and system requirements.•Maintain integrity of the network, server deployment, and security.•Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.•Assign routing protocols and routing table configuration.•Assign configuration of authentication and authorization of directory services.•Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.•Administer servers, desktop computers, printers, routers, switches, firewalls, security updates and patches.•Citrix Server installation and configuration•Managing the Scheduled jobs in Wan

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.• Accurately document instances of hardware failure, repair, installation, and removal.• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.• Support development and implementation of new computer projects and new hardware installations.• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.• Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.• Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.• Installing hardware and software systems• Maintaining or repairing equipment• Troubleshooting a variety of computer issues