As a former officer with a background in telesales and customer experience, I have a strong track record of developing and implementing successful sales strategies and managing high-performing teams. In my previous role at 10 Minute School Ltd, an online education organization in Dhaka, Bangladesh, I oversaw daily sales reporting and planning, as well as workforce management and quality assurance for our telesales and customer experience department. I was also responsible for outbound operations and training programs.In addition to my professional experience, I'm a passionate photographer and event manager. I founded Sapphire Studio in Jeddah, Saudi Arabia, during my high school days to meet the rising demand for photography services in the region. As the chief photographer, I've successfully covered multiple weddings, engagements, and corporate events. (I did my schooling and spent my childhood in Saudi Arabia)As a senior member of the North South University Young Entrepreneurs Society (YES!) in Dhaka, I developed connections with over 200 talented members and organized national and international events and seminars. Through my work with YES!, I also built valuable connections with top corporates in Bangladesh.I'm constantly seeking to expand my skill set. I'm excited to continue exploring new opportunities and making a positive impact in my professional and personal pursuits.
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Teaching AssistantThe University Of Huddersfield Jan 2024 - Jun 2024Huddersfield, England, United Kingdom- Assist the teacher/professor during lessons by setting up study materials.- Lead small group activities or discussions as directed by the lead teacher.- Assist with grading assignments, quizzes, and exams according to the lead teacher's guidelines.- Provide feedback to students on their performance, helping them understand areas for improvement.- Act as a liaison between students and the lead teacher, conveying any concerns or special needs. -
Officer (Telesales, Customer Experience & Customer Lifecycle Management)10 Minute School Jul 2022 - Aug 2023Dhaka, Bangladesh- Overlooking the Workforce Management of Telesales, Customer Experience, Customer Life Cycle Management and Virtual team (WFH Team). - Planning sales SMS & and calling cohort for utilising the resources most effectively. - Overlooking the training and quality assurance team of the student advisor program.- Stakeholder for the record keeping of all kind of financial transactions and requirements within the Outbound & Inbound Telesales Team. - Identifying and retaining the top-performing student advisors with the help of an ‘Employee Growth Plan’ and improving the performance of low-performing student advisors with guidelines ‘Performance Improvement Plan’.- Making commission structure and employee policies for the betterment of the company and employees.- Setting targets according to team capability and company requirements. - Forecast and take proactive measures to stay on top of market trends and requirements. -
Finance OfficerSultan Shipping Corporation Dec 2020 - Jan 2021Dhaka, Bangladesh• Recorded every cashflow activity for operational purpose.• Prepared quarterly and annual reports for proper understanding of company performance by the shareholders.• Maintained salary and commission disbursement for all the staffs• Kept proper track of taxes and VAT payment by the company to avoid legal issues.
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Senior MemberNsu Yes! (Young Entrepreneurs Society) Apr 2019 - Aug 2019 -
General MemberNsu Yes! (Young Entrepreneurs Society) Apr 2018 - Apr 2019Dhaka, Bangladesh -
Chief PhotographerSapphire Studio: Events And Weddings. Feb 2016 - Jul 2017Jeddah, Makkah Region, Saudi Arabia I founded this business during my high school day out of my passion for photography and when I saw a rising demand for photographers in Jeddah and a lack of supply. Successfully covered multiple weddings, engagements, school and corporate events.
Mohammed Arafat Education Details
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Finance
Frequently Asked Questions about Mohammed Arafat
What is Mohammed Arafat's role at the current company?
Mohammed Arafat's current role is University of Huddersfield | Ex-10 Minute School | NSU.
What schools did Mohammed Arafat attend?
Mohammed Arafat attended The University Of Huddersfield, North South University.
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Mohammed Al-Arafat
London
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